Avoid, less hassle to organise independently
Good communication when they are after your money. Poor communication when you are due money back.
Informed back in January that Homebox had not updated monthly repayments to account for our usage despite uploading readings. Still waiting for this money back as part of the cancellation process.
Reply from Homebox
Hi Mark,
Thank you for sharing your feedback. I’m really sorry for the delay and the frustration this has caused. I understand that you informed us back in January about the repayments not being updated to reflect your usage, and it’s disappointing that you’re still waiting as part of the cancellation process. This may be linked to Rebel Energy's closure and delays in final bills, which I will check for you and confirm.
Our team will reach out to you directly to review your account and make sure the repayment is processed as quickly as possible. We appreciate your patience while we get this resolved.
Thanks,
Jonathan
The Homebox Team