United States
Review of Northern Star Lending
APPARENTLY THE WEBSITE IS BROKEN BECAUSE I JUST TRIED TO GET A LOAN AND IT WENT TO CONVERSATION WHICH IS NOT WHAT I WANT
Reply from Northern Star Lending
We appreciate you bringing this to our attention. We're sorry the website directed you to an unwanted conversation. We'll investigate this issue right away.
Review of Uprova
THEY REFUSED TO GIVE ME A LOAN CLAIMING THAT INQUIRIES ARE WHAT MADE THEIR DECISION.
ALSO LIED ABOUT MY CREDIT SCORE THEY THINK THEY DON'T HAVE TO FOLLOW FTC RULES
BECAUSE FTC RULES STRICTLY SAY IT IS DISCRIMINATION WHEN YOU MEET THE ADVERTISING
THEY ALSO DISCRIMINATE AGAINST YOUR INCOME
Reply from Uprova
Hi, Tanya! We are sorry to hear that you received less than the 5-Star service Uprova is known for. We would like the chance to hear more about your online personal loan experience and rectify it for you. Unfortunately, we are unable to locate an account with the name provided, so please call us at 844-225-6954 or email VOC@uprova.com with your contact information. Thank you!
Review of Fast Loan Advance
I HAVE TRIED TO GET A LOAN AND ALL THEY DO IS LOOK FOR YOU
Review of Simple Fast Loans
I TRIED TO GET A LOAN THEY CLAIMED THAT THEY COULDN'T FIND A LOAN FOR ME THEN THEY SAID MAYBE SOMEONE ELSE COULD BUT THEN USED THE SAME EXCUSE
I WAS ONLY LOOKING FOR A $600 DOLLAR LOAN AND THEN A $500 DOLLAR BUT THEY DON'T HELP ANYONE
Reply from Simple Fast Loans
Thank you so much for taking the time to review us. We do not scam people. We have sent you an email detailing the specific reasons for the decline of your loan application. If you require further clarification or have any questions, please don't hesitate to contact our customer support team at 866-521-1445.
Review of Explore Credit
I APPLIED FOR A LOAN THEY ILLEGALLY DENIED ME BASED ON MY INCOME THAT SHOWED UP IN THE BANK AFTER GIVING ME THE RUN AROUND FOR OVER A WEEK. I HAVE PROOF OF MY INCOME THROUGH DIRECT EXPRESS BECAUSE I GET DISABILITY INCOME
Reply from Explore Credit
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you've experienced during your loan application process. At Explore Credit, we value all our customers and strive to ensure that every application is reviewed fairly and in compliance with lending regulations.
We understand how disheartening it can be when expectations are not met. Your concerns are important to us, and we would appreciate the opportunity to understand your experience better.
Please reach out to our support team at 844-355-5626 or via email at support@explorecredit.com. We are committed to addressing your concerns promptly and providing clarity on your situation. Your feedback is vital in helping us improve and better serve our customers. Thank you again for your understanding.
Review of OneMain Financial
THEY DISCRIMINATED AGAINST ME AND MY HUSBAND THEY CLAIM IT'S NOT BUT I KNOW IT IS DUE TO THE FACT WE BOTH HAVE GOOD CREDIT SCORES is illegal to:
Refuse you credit if you qualify for it
Discourage you from applying for credit
Offer you credit on terms that are less favorable, like a higher interest rate, than terms offered to someone with similar qualifications Refused credit even though you qualify for it based on advertised requirements. WHICH WE DO
Reply from OneMain Financial
We are firmly committed to a diverse, inclusive environment for both our team members and customers. We have a zero-tolerance policy when it comes to discrimination and take these issues very seriously. If you’d like to share details of your experience, please send us an email at omfsocial@omf.com with the subject line "Trustpilot complaint" and include your full name, phone number and zip code so a member of our Executive Office of Customer Care can contact you directly. -SG
Review of CASH 1
THEY WANT YOUR BANK ACCOUNT INFORMATION AND YOUR DEBIT CARD NUMBER THAT IS SOMETHING SCAMMERS DO. THEN DENY YOU A LOAN WITHOUT CHECKING ANYTHING LOAN COMPANIES DON'T NEED THAT INFORMATION UNLESS THEY ARE GIVING YOU A LOAN
Reply from CASH 1
We appreciate the chance to clarify our process.
While we welcome applicants from a wide range of credit backgrounds, including those with less-than-perfect credit, not every application will meet the criteria required for approval. Each decision is based on meeting legal and underwriting requirements and is subject to state regulations, eligibility, applicant qualifications, and other relevant information. Our website notes that we have high approval rates, but it does not state that approval is guaranteed.
CASH 1 operates as a licensed lender under strict state and federal regulations and we remain committed to treating all applications fairly and responsibly.
Review of Minute Loan Center
THEY CLAIM YOUR INFORMATION IS NOT WHAT THEY HAVE ON FILE JUST TO KEEP FROM GIVING YOU A LOAN OR LETTING YOU APPLY FOR A LOAN. IF THEY CALL YOU AND YOU CALL THEM BACK YOU GET THE RUN AROUND ABOUT WHO THE LOAN OFFICER IS THAT CALLED YOU. BUT I HAVE CALLED THEM BACK SEVERAL TIMES AND NEVER GOT ANYWHERE
Review of MaxLend
THEY CLAIM I HAVE BAD CREDIT EVEN THOUGH THERE'S PROOF OTHERWISE THEY SAID THEY ARE HONEST YET THEY HAVE BEEN REPORTED TO THE BETTER BUSINESS BUREAU AND NO REPLY. IF YOU ARE DRAWING DISABILITY IN MY CASE THEY WOULDN'T HELP. THEY DON'T HAVE ENOUGH TIME TO DO CREDIT CHECK AND I AM NATIVE AMERICAN BUT NOT IN THE SAME TRIBES. I NEED A LOAN STILL YET THEY REFUSED
Reply from MaxLend
Hi Tanya,
We completely understand how disappointing it can feel to be denied when you were expecting approval. Please know that all loan decisions at MaxLend are based on our standard underwriting guidelines, which include verification of eligibility and credit evaluation.
Please note that you were informed via email on August 26, 2025 regarding your BBB complaint, which explains the reason for the denial.
If you have any additional questions or need further clarification, please reach out to us at custadvocate@maxlend.com or call 855-201-4677, Monday through Friday from 8:00 AM – 8:00 PM EST. We’re happy to assist you with any concerns you may have.
Best regards,
The MaxLend Team
Review of Elastic
THEY LIE ABOUT HELPING THEY KNOW YOU HAVE FAIR CREDIT AND STILL DENY YOU ESPECIALLY WHEN YOU HAVE CHILDREN AND A VEHICLE THAT NEEDS FIXING EVEN DENY YOU FOR BAD CREDIT OR NO CREDIT
Reply from Elastic
Hi Tanya. It sounds like you’ve had a poor experience. Please email us at elasticspokesperson@elastic.com so we can work it out. Thanks so much for bringing this to our attention!
Elastic Team
