Thank you for taking the time to speak with me on the phone today to discuss your concerns. I am pleased to know you had such a positive booking experience with Hayden and will pass on your kind feedback. As discussed, we have of course honoured the additional discount sent to you as this was just a time overlap in the system with your booking being made the day before the promotion went live. We are happy that you are pleased with this outcome.
Your feedback around the Tour Personaliser has also been escalated to our IT team to investigate.

Thank you again for your loyalty to APT and we look forward to welcoming you on board the Travelmarvel Polaris next Summer.

Kind regards,
Gemma
Customer Experience Team