First time I sold a phone everything…
First time I sold a phone everything went great. The second phone I took to the machine (my old iPhone 12) I got all the way through the process and I accepted the offer but before getting paid, the machine froze with my phone stuck inside of it, I had to wait on the phone for an hour and and a half before I was able to get to talk to a representative while standing inside the grocery store. Then it took another 20 to 30min before they could get the bin open so I could get my iphone back. Then the day after that incident I took my same iphone to another machine that did not freeze, but the machine said that it was a fraudulent transaction. WTH?! So I called them and after a 45min wait, I spoke with a representative who told me the reason why it was saying it was fraudulent was because in their system, my iphone had been claimed and I was paid. Which I explained what happened the night before and asked them if they could correct that info so I could finally sell them my iPhone because I did not get paid, and I was told that there was nothing they could do.
Reply from ecoATM
We appreciate you sharing your experience. We're very sorry to hear about the issues you encountered with the machine freezing and the subsequent fraudulent transaction error, including the hold time on queue to talk with some of our representative . We'll investigate these incidents to prevent similar situations from happening again, also we reached out to you via email for further details on the issue, due to we want to understand more. Thank you for your patience and the time to send review.
