First time I sold a phone everything went great. The second phone I took to the machine (my old iPhone 12) I got all the way through the process and I accepted the offer but before getting paid, the machine froze with my phone stuck inside of it, I had to wait on the phone for an hour and and a half before I was able to get to talk to a representative while standing inside the grocery store. Then it took another 20 to 30min before they could get the bin open so I could get my iphone back. Then the day after that incident I took my same iphone to another machine that did not freeze, but the machine said that it was a fraudulent transaction. WTH?! So I called them and after a 45min wait, I spoke with a representative who told me the reason why it was saying it was fraudulent was because in their system, my iphone had been claimed and I was paid. Which I explained what happened the night before and asked them if they could correct that info so I could finally sell them my iPhone because I did not get paid, and I was told that there was nothing they could do.