Review of BlaBlaCar


Rated 1 out of 5 stars

DO NOT BOOK.

DO NOT BOOK.
I had a terrible experience with BlaBlaCar Bus. The driver crashed the bus mid-journey, putting all of us in danger and leaving passengers stranded in the middle of Spain with no clear instructions or support. It was chaotic, stressful, and genuinely unsafe.

I had to make my own way to my destination by train and Uber, which they initially agreed to reimburse. But now they refuse to refund my original bus ticket, blaming “policy” — despite the fact that the entire situation was caused by their driver’s actions and failure to manage the aftermath properly.

This wasn’t just a delay — it was a serious breach of responsibility. I’ll never travel with them again.

July 10, 2025
Unprompted review

Reply from BlaBlaCar

Hi. We are truly sorry about this situation. This must have been a stressful experience. Please know that we take such incidents with the utmost seriousness. To allow us to fully investigate this incident, understand the discrepancy regarding your refund, and address your concerns properly, please contact us via our official contact form: https://www.blablacar.co.uk/contact. We want to ensure this is thoroughly looked into.

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