SO

Sophie

United Kingdom

Reviews

Review of boohoo


Rated 5 out of 5 stars

Missing item

Ordered a biggish order on Wednesday received next day. Upon opening my order part of a Coord I had ordered was missing the top. Contacted customer service straight away and was offered 50% refund but I asked if I could have the missing item sent out instead. Agreed and was sent next day delivery so hopefully should arrive tomorrow.
Rosary was very helpful 5*

August 29, 2025
Unprompted review

Reply from boohoo

Hi Sophie,

Thank you for taking the time to leave us a lovely 5* review!

I’m sorry to hear about that part of the co-ord set was missing from your order. However, I'm glad you reached out to our team, where Rosary was able to look into matters and ensure this was resolved as quick as possible.

I will be sure to pass on your kind words on your behalf.

Take care and have a lovely day!
- Rebecca

Review of By The Bay Co


Rated 1 out of 5 stars

I would not recommend this company…

I would not recommend this company based on our recent experience. Communication has been poor throughout, and we were ultimately let down at the last minute. We were told a travel cot could be hired, and I had been chasing repeatedly to make payment and confirm everything. After all that, we’ve now been told—far too late—that they can no longer fulfill what was promised.

This kind of unreliability is incredibly frustrating, especially when planning around young children. A real letdown.

July 31, 2025
Unprompted review

Review of Mazuma Mobile


Rated 5 out of 5 stars

Straight forward from start to finish

Straight forward from start to finish. I was skeptical about receiving the amount they stated due to some negative reviews. However, they paid out the amount they stated from the start. Sent phone Tuesday afternoon & received funds in my account this afternoon.
Will definitely use them again in future if need to.

July 10, 2025

Reply from Mazuma Mobile

We appreciate you sharing your experience! We're happy to hear that the process was straightforward and that you received the expected amount quickly. It's great to know you'd consider using our services again. Thanks, Mazuma.