Katie Everett

Had some issues with a default being issued incorrectly. I called this morning and spoke to Aneese, within 10 minutes he had found the issue and resolved. The default is now being wiped from my history. Very happy with this outcome, thank you Aneese!

Disgusting Customer Service – Unsafe Car, No Help for Months

If I could give zero stars, I would. I’ve been left without a car for over two months due to a safety-critical airbag recall on my Citroën DS3 (Takata recall). I’ve been told the car is unsafe to drive and must remain off the road — yet repairs aren’t expected until September 2025.

I’m 21 years old, pay £240 a month in insurance, and was told to hire a car — despite the fact that I’m not eligible to rent one because of my age. I’ve now had three separate conversations with Stellantis, and every time I’m fobbed off. When I sent a detailed complaint to Citroën, I got a generic response telling me to call the same number I’ve already tried multiple times.

I help care for my grandmother who has Alzheimer’s and this has massively affected my ability to support her. Citroën has offered no courtesy car, no compensation, no solution — just scripted responses and deflection.

This is not just poor service — it’s a total failure of responsibility for a safety recall they are legally and ethically obligated to resolve. They are leaving vulnerable customers in impossible situations.

Avoid this company. Their attitude towards customer safety and welfare is disgraceful.

Shocking Negligence from Stellantis – Left Without a Car for Months

I’ve had one of the worst customer service experiences of my life with Stellantis. My Citroën DS3 is affected by the Takata airbag recall, which means the car is considered dangerous to drive. I’ve been told it must be taken off the road immediately — but repairs won’t be done until September 2025.

That’s over two months without a car, and I’m being told nothing will be done in the meantime.

I’ve spoken to Stellantis three times, and each time I’ve been fobbed off with vague excuses and no solutions. Their recommendation? That I hire a car — even though I’m only 21 years old and ineligible under most rental policies. They clearly didn’t care or bother to actually listen.

I’m paying £240 a month in insurance for a car I can’t legally or safely drive. I help care for a vulnerable family member and this is causing huge disruption to my daily life and responsibilities. Stellantis has shown zero compassion, zero urgency, and zero accountability.

They are refusing to offer a courtesy car or any form of mobility support, despite this being a known manufacturer defect. I’ve now had to escalate this to the DVSA, Trading Standards, and the Motor Ombudsman.

This company does not care about its customers, even when their own vehicles are putting people at risk. If this is how they treat people during a safety recall, I dread to think how they handle anything else.