Shocking Negligence from Stellantis – Left Without a Car for Months

I’ve had one of the worst customer service experiences of my life with Stellantis. My Citroën DS3 is affected by the Takata airbag recall, which means the car is considered dangerous to drive. I’ve been told it must be taken off the road immediately — but repairs won’t be done until September 2025.

That’s over two months without a car, and I’m being told nothing will be done in the meantime.

I’ve spoken to Stellantis three times, and each time I’ve been fobbed off with vague excuses and no solutions. Their recommendation? That I hire a car — even though I’m only 21 years old and ineligible under most rental policies. They clearly didn’t care or bother to actually listen.

I’m paying £240 a month in insurance for a car I can’t legally or safely drive. I help care for a vulnerable family member and this is causing huge disruption to my daily life and responsibilities. Stellantis has shown zero compassion, zero urgency, and zero accountability.

They are refusing to offer a courtesy car or any form of mobility support, despite this being a known manufacturer defect. I’ve now had to escalate this to the DVSA, Trading Standards, and the Motor Ombudsman.

This company does not care about its customers, even when their own vehicles are putting people at risk. If this is how they treat people during a safety recall, I dread to think how they handle anything else.