Arnau

Bought a worktop made of quartz for the kitchen. We drove all the way to the factory to check it in person. However, we received a completely different piece (all broken and full of cracks) at home. When raising this, the company says: this is normal on this material. I understand quartz is a natural stone but there is a huge gap between natural veins from the stone itself and a worktop fully cracked from top to bottom.
Horrible customer centric approach. Do not go there!

They are scammers. Spent a fortune on a kitchen with worktop made of quartz. Received the quartz all broken and with cracks around. I called them immediately pointing this out and they said this is "normal" on this material and this is what it is. Plus, they try to rip you off when negotiating for the kitchen with 0 transparency and a lot of black boxes.

The customer centric approach from this company is 0