They are scammers
They are scammers. Spent a fortune on a kitchen with worktop made of quartz. Received the quartz all broken and with cracks around. I called them immediately pointing this out and they said this is "normal" on this material and this is what it is. Plus, they try to rip you off when negotiating for the kitchen with 0 transparency and a lot of black boxes.
The customer centric approach from this company is 0
Reply from Keukenloods.nl
Dear Arnou,
I’m sorry to hear about your negative experience. I understand that the situation with the worktop and the communication must have been very frustrating for you. Could you please send your order number to emma@keukenloods.nl? I would like to see if there is anything I can do to assist you.
Kind regards,
Emma | Keukenloods.nl