A very poor service
My experience with this service was terrible. I initially booked two sessions per week, but things went downhill from the very start. The therapist failed to show up for my very first session. When I decided to switch therapists, I couldn't even schedule the two sessions per week that I had already paid for. Despite countless attempts to resolve this with their support team, they were completely unhelpful and failed to fix the issue. This service is a complete waste of time and money. Do yourself a favor and look elsewhere—there are far superior options available.
Reply from Online Therapy
We’re very sorry to hear about the experience you had. A missed session, difficulties booking the appointments you paid for, and unhelpful support are not the level of service we want to provide to any client.
We’ve since been in direct contact to resolve this matter and address your concerns. Internally, your feedback also prompted us to strengthen our customer support processes and provide additional training to ensure that missed sessions and booking issues are handled far more proactively.
While we regret that your time with us did not meet expectations, we are grateful for your honesty in sharing it, as it’s helped us improve the service for others. We wish you the very best moving forward.