Customer service went from sub-par to…
Customer service went from sub-par to non-existent when trying to cancel my services and resulted in an extra month's worth of bills due to getting ignored. On top of that, they had the audacity to include cancellation fees after already forking extra money from me. Their services are flawed and overpriced but they disguise themselves by offering the 'convenience and simplicity' of having all your bills come out as one. This ended up having me 3 separate water bills to pay for (as i said, flawed) and an overpriced fixed energy bill what didn't change no matter how little energy I tried using in a month. Worst company I have ever come across and are lucky I didn't pursue legal action.
Reply from Homebox
Hi Elliot,
Thank you for sharing your feedback. I’m very sorry to hear about the frustration and inconvenience this has caused. Our cancellation team has been in contact with you to resolve the situation, and we hope this has helped clarify your account and any outstanding charges.
We appreciate you taking the time to provide your feedback, as it helps us improve our services going forward.
Thanks,
Jenni
The Homebox Team
