Let Alliance Reviews 3,589

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness, friendliness, and professionalism. Consumers appreciate the clear and concise explanations provided, particularly regarding insurance policies and the steps involved in the rental process. People also value the patience and dedication shown by the representatives in addressing their questions and concerns. Many reviewers specifically commend individual staff members by name, emphasizing their knowledge, efficiency, and excellent customer service skills. Reviewers also appreciate the ease and simplicity of the overall process, with many noting how the company's services helped to alleviate the stress associated with moving. Consumers also find the value for money excellent. While opinions on the app are mixed, the general consensus is highly positive.

Based on these reviews

Rated 5 out of 5 stars

Easy and straightforward process to fill & upload your data for the references on the online portal. A small issue was resolved swiftly by Corey on the phone and the process completed within 2 days.... See more

Rated 5 out of 5 stars

Jessica Smith dealt with all my Let Alliance referrals and was very understanding and patient with our application. She helped with some issues we had on our portal and was able to help us complete ou... See more

Rated 5 out of 5 stars

I spoke with Natasha Hargreaves about my options and found the process quick and informative whilst setting up my insurance cover. Natasha was well spoken and friendly.

Rated 5 out of 5 stars

Maia Iball took me through the needed information making sure I grasped what she was saying. She set my account up and running.I feel confident going forward to contact them and get things sorted if n... See more

Rated 5 out of 5 stars

We’ve dealt with Let Alliance before when we rented our current property and they’ve always been amazing and super easy to deal with. Five years down the line and they’re still great - easy to get... See more

Rated 5 out of 5 stars

Highly responsive. They went the extra mile for me when I had an urgent problem with completing my reference as a guarantor for my daughter's rent, at 17:20 on a Friday afternoon (my accountants basic... See more

Rated 5 out of 5 stars

Had a phone call with Ben Gilbert today, he was very polite and lovely, explained everything perfectly and went the extra mile to explain things I didn’t understand, he is very knowledgeable of his jo... See more

Rated 5 out of 5 stars

I Finius Manuel spoke with Cadey Jones from let alliance to setup my lettings insurance. She was very helpful and informative through the whole process. Thanks again Cadey Jones!

Rated 5 out of 5 stars

My experience with Let Alliance was so smooth, and informative. Thanks to Toby Barraclough for making it easier for me. He is such an amazing person and a star ✨. Thank you Toby Barraclough

Rated 5 out of 5 stars

Jessica Smith was truly the loveliest girl, so helpful with what i thought was going to be a really complicated task, and just made the whole process of moving into my new house super simple, answer... See more

Rated 5 out of 5 stars

Shirley willis , I had a wonderful call with Corey Hall today to set up some tenants insurance he was very friendly and helpful explaining everything in detail answering any questions I had with pa... See more

Rated 5 out of 5 stars

First time moving out and using Let Alliance. All reference checks and affordability checks were a breeze and made effortless. Had a follow up phone call from Yasmin Lloyd who was extremely polite, we... See more

Rated 5 out of 5 stars

I have recently been helped by Valentin in securing insurance for my new home, they were extremely helpful and expressed excellent customer service towards myself. He also helped me with further ques... See more

Rated 5 out of 5 stars

I was contacted by Matthew Greaves from Let Alliance about insurance for my new rental property. Matthew was personally very friendly, courteous and knowledgeable. He provided me with very clear and... See more

Rated 5 out of 5 stars

I had Milly Jones dealing with me from Let Alliance. She patiently chased me up when I missed calls and called back when I still was busy, she showed genuine interest in me and I could tell she wanted... See more

Rated 5 out of 5 stars

Had a phone call with Valentin today to discuss the next steps of my house rental process. Valentin was very helpful and patient with me during this phone call and he made me feel very comfortable fro... See more

Rated 5 out of 5 stars

Spoke with Leila at Let Alliance. She was very professional, friendly and informative. She explained everything clearly and helped it all go smoothly. Thank you!

Rated 5 out of 5 stars

Spoke with Corey Hall today regarding tenants insurance, and he was fantastic! Explained everything really clearly and was fast and efficient which was great as I was calling in between work calls! He... See more

Rated 5 out of 5 stars

I am just about to move in to my new home in a couple of weeks and Harry from Let Alliance, has been really helpful with everything, from my online forms to sorting out insurance. He has really made t... See more

Company replied

Rated 5 out of 5 stars

Didn't even consider the idea of insurance. Milly Jones was able to guide me through it, the necessities and the benefits of it. She was friendly and patient as she waited for me to make the decision.... See more

Rated 5 out of 5 stars

Im grateful to Valentin for helping us setup the insurance coverage as he explained it well for us to come up with the final decision on what policy we really need in our place. He was patient, polite... See more

Rated 5 out of 5 stars

I had the honour to have a very nice conversation with Ben Gilbert who was a really nice bloke. Not to mention that he was very professional and what I liked most with the interaction was that he w... See more

Rated 5 out of 5 stars

spoke to Val regarding insurance for our property, they were lovely to speak to, so helpful and made the process so easy! After we sorted that, Val passed me onto Lachlan to discuss internet. Again, L... See more

Rated 5 out of 5 stars

Enormous thanks to Toby and George for making my move as easy as possible - one pleasant phone call later I have very reasonably priced and comprehensive insurance (thank you Toby) AND my broadband al... See more

Rated 5 out of 5 stars

Toby was super helpful and helped me understand the different insurances and what they meant for my home. Let alliance have made the whole process so easy and even offer help for energy providers.

Rated 4 out of 5 stars

Maia Iball was very patient and knew exactly how to attend to my concerns given that I just arrived in London and grappling with the challenges of letting in London. Polite and quickly provided me... See more

Rated 5 out of 5 stars

It was my first time using Let Alliance to move. The process was extremely smooth and the service I received from Scott Hodgson was faultless-even when there was a fire alarm going off. He was very pr... See more

Rated 5 out of 5 stars

Recieved a call regarding tenant's insurance. Mimi Davies was extremely helpful and took time to find the best policy and went through all the clauses with me.

Rated 5 out of 5 stars

Yasmin Lloyd was very professional, friendly, polite, and knows what she's doing. She assisted me through the process of insurance for my new rented property.

Rated 5 out of 5 stars

Had a great experience getting my home insurance sorted out for our new property with Natasha Hargreaves, she went above and beyond explaining what policy would be best for me and telling me about all... See more

Rated 5 out of 5 stars

Speaking to a Jessica Smith who was lovely, and very knowledgeable of the insurances, made the conversation very easy and quick Great customer service From Thomas Callan

Rated 5 out of 5 stars

Renewed my tenats insurance and Maia Iball, the customer service representative was absolutely wonderful. Explained everything to me, throughly went over my insurance needs, was very knowledgeable and... See more

Rated 5 out of 5 stars

Matthew greaves was a very helpful individual. He was polite, understandable and easy to talk to. Thank you for everything Matthew keep it up

Rated 5 out of 5 stars

The services and speed in which my application was processed was outstanding. More specifically, Mimi Davies was very helpful throughout and simplified the procedure as best possible.

Rated 5 out of 5 stars

Really good experience today after speaking with Corey Hall. Explain every detail and was really firendly over the phone. Thank you. Susana

Rated 5 out of 5 stars

Spoke to a really helpful and friendly guy called Ben Gilbert – he walked us through everything we needed for our move, from broadband to home insurance and more. Thanks to him, everything was sorted... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Valentin at Let Alliance I had an excellent experience working with Valentin at Let Alliance. From start to finish, he was professional, friendly, and incredibl... See more

Rated 5 out of 5 stars

I spoke with Mohammed Miah who was lively, he was very clear and concise and have me all the options available. The first time they called I want available to make anything concrete then do we arrange... See more

Rated 5 out of 5 stars

I was on the phone with your staff member, Benjamin Glaister, about my reference application to my new landlord. While on the phone, he spoke to me about taking out tenants liability insurance which w... See more

Rated 5 out of 5 stars

I received a phone call from Maia Iball regarding my application for a tenancy. Maia was so friendly and helpful. Very clear with all the information that she read out and explained. Extremely helpful... See more

Rated 5 out of 5 stars

I dealt with Jessica Smith on 4th Sept 2025 with regard to setting up insurance on our rental property. Jessica was extremely helpful and informative, she explained everything in great detail.

Rated 5 out of 5 stars

Harry Brumbill was very thorough and competent with answering my questions and making sure I got the right deal for my situation.

Rated 5 out of 5 stars

Had a lot of questions due to moving abroad, got everything answered and explained multiple times until I understood. Very nice and got back to me exactly when we scheduled the call-back. Maia was a... See more

Rated 5 out of 5 stars

I spoke to cadey jones today she was very helpful and gave me my options which makes a refreshing change we found what was best suites to my requirements I would definitely recommend

Rated 5 out of 5 stars

I recently spoke with Rob Herbertson and I couldn’t be more impressed with the level of service I received. Rob was incredibly friendly, professional, as he walked me through all the different tier... See more

Rated 5 out of 5 stars

So it happened that we were super worried about sorting insurance for the new house we wanna move into. Dialing the Let Alliance line and the voice that came up was a great man called TOBY B... See more

We perform checks on reviews


Company details

  1. Money & Insurance

Written by the company

Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 week


Advertisement
Rated 2 out of 5 stars

They overcomplicate things

I live in a rented house since 2021, around 5 years now. The first half year I had a flatmate, but after he moved out, I decided to live alone in the house, so I don't have to worry about mess in the house, even it means I pay the bills alone. I let the agency know about it, they informed the landlord. Time passed, he was happy, as he got paid every month, I was happy to live in a clean house. In the meantime my agency started to work together with Let Alliance. First sight it sounded like a happy news, as we got the opportunity to renew my contract, where I could be alone in it. The landlord was happy to proceed, I was happy to proceed, the agency was happy that everyone is happy, but we had to involve Let Alliance. I had to go through a very long applicaation process, I had to upload more papers, when I moved in this house. Every day I got emails and phone calls, just upload this and that and than my claim will be processed. I was eager a couple month ago to have the new contract, but Let Alliance made me carry an extra burden, like we don't have enough and eventually I never received the new contract, despite the landlord, the agency and me were happy to proceed. I give 2 stars, as they just answered a question which I was pounding for a long time: why people want to do everything with landlords, instead of agencies.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Insurance cover

I spoke with Natasha Hargreaves about my options and found the process quick and informative whilst setting up my insurance cover. Natasha was well spoken and friendly.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and prompt resolving issues

Easy and straightforward process to fill & upload your data for the references on the online portal. A small issue was resolved swiftly by Corey on the phone and the process completed within 2 days.

Corey was extremely polite and helpful during my call with her.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jessica Smith dealt with all my Let…

Jessica Smith dealt with all my Let Alliance referrals and was very understanding and patient with our application. She helped with some issues we had on our portal and was able to help us complete our application for our new home, thank you so much!!!!

October 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

AVOID AT ALL COSTS, WE LOST THE FLAT BECAUSE OF LET ALLIANCE!

We had an extremely frustrating and disappointing experience trying to rent a modest one-bedroom flat in Edinburgh for just over £1,000/month. Despite both of us being full-time employed, we were rejected by Let Alliance, not because of our actual financial situation, but because of their deeply flawed automated AI referencing system.

This system does not involve any human oversight. No one actually reviews your bank statements, payslips, or other documents to verify the context of your financial situation. The AI simply runs your details through an opaque algorithm and gives a pass or fail and that’s it. In our case, it completely ignored the fact that we were already paying rent elsewhere, which of course we would no longer be paying once we moved. So instead of seeing that we had enough income to afford the new flat, it wrongly assumed we would be paying both rents, a completely unrealistic assumption.

It took nearly two stressful weeks to get this “decision,” during which we were left hanging without any clear communication or opportunity to appeal or explain. In the end, we were both rejected by what amounts to a robot. No logic, no fairness, no human judgment.

We used ELC Sales & Lettings in Edinburgh, and unfortunately, their decision to rely on Let Alliance’s flawed system made the entire process stressful, impersonal, and ultimately unsuccessful. We have now lost the flat and are in an extremely difficult housing situation.

If you are looking to rent, be very cautious about using any letting agency that uses Let Alliance. If their AI doesn't like your data, no matter how wrong it is, you are out of luck. There's no appeal, no discussion, and no accountability.

October 8, 2025
Unprompted review
Let Alliance logo

Reply from Let Alliance

Hi Aiga, thank you for your review. We are sorry you have had a negative experience with us. We have tried reaching out to discuss our process, but we understand you do not wish to have any further contact with us.
Thanks, Lucy

Rated 1 out of 5 stars

So far not great

So far not great. Wanting to process a claim, told it could take a week, it’s been now three weeks and we haven’t heard anything. Multiple emails and calls to them to chase them but still nothing!!

They were very quick to take our money to start with but when you actually need them, it seems they don’t want to process your claims quickly or take it seriously. It has been a complete let down!

Would not trust them going forward.

October 9, 2025
Unprompted review
Let Alliance logo

Reply from Let Alliance

Hello, we are sorry to hear you have had a poor experience with us. We have requested more information from you via Trustpilot so we can look into this further. We hope to hear from you soon.
Thanks, Lucy

Advertisement
Rated 5 out of 5 stars

Tenants insurance

Shirley willis ,
I had a wonderful call with Corey Hall today to set up some tenants insurance he was very friendly and helpful explaining everything in detail answering any questions I had with patience and understanding couldn't ask for any more exellent customer service
Highly recommend

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I Finius Manuel spoke with Cadey Jones from let alliance to setup my lettings insurance. She was very helpful and informative through the whole process.
Thanks again Cadey Jones!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Nice and Patient

Had a lot of questions due to moving abroad, got everything answered and explained multiple times until I understood. Very nice and got back to me exactly when we scheduled the call-back.
Maia was a very pleasant surprise to talk with

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Leila Short Thank-you for your service today

Hi my name is Aaron Smith and I spoke to Leila Short today on the phone and she was absolutely wonderful, I could not belive how kind and helpful this amazing woman was, so understanding and honestly the experience was amazing, everything explained to me in detail so thankyou so much for making it easier I wish you the best of luck, Aaron

October 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

From a new commer

Maia Iball took me through the needed information making sure I grasped what she was saying. She set my account up and running.I feel confident going forward to contact them and get things sorted if need be.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Renewed my tenats insurance and Maia…

Renewed my tenats insurance and Maia Iball, the customer service representative was absolutely wonderful. Explained everything to me, throughly went over my insurance needs, was very knowledgeable and made the whole experiance very easy. Extremely statisfied with the service received and would give Maia 10 out of 10 for her excellent customer services.

October 2, 2025
Unprompted review
Rated 4 out of 5 stars

Knowledgeable and patient

Maia Iball was very patient and knew exactly how to attend to my concerns given that I just arrived in London and grappling with the challenges of letting in London.

Polite and quickly provided me with the right information for my insurance registration.

October 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing customer service

Had a phone call with Ben Gilbert today, he was very polite and lovely, explained everything perfectly and went the extra mile to explain things I didn’t understand, he is very knowledgeable of his job. Wonderful customer service 😊

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Corey Hall

Spoke with Corey Hall today regarding tenants insurance, and he was fantastic! Explained everything really clearly and was fast and efficient which was great as I was calling in between work calls! He was so friendly and took the time to chat! Thank you for all your help Corey!

September 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look