Alex Dani

Thank you for the dramatic review, Alex!

I couldn't find an account under the exact name you used here, but I believe I've tracked down the one this is about, and if that's the case, the account was verified and paid within a day...

It's not a matter of us asking for "more documents to avoid paying". The issue was simply that the initial document sent wasn't correct, which was explained clearly over both email and a phone call. As soon as the right one came through, verification was completed and the payout was processed straight away.

I understand that verification can be frustrating, but it's not something we do to delay or withhold winnings, it's just part of staying compliant and making sure everything checks out properly.

Kind regards, Ebba!

Hi there Alex,

I hope you are well.

I am sorry to hear that you are unhappy with the outcome of your games.

We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.

You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.

Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.

Kind regards
Tia
Customer Reviews Team