Thank you for the dramatic review, Alex!

I couldn't find an account under the exact name you used here, but I believe I've tracked down the one this is about, and if that's the case, the account was verified and paid within a day...

It's not a matter of us asking for "more documents to avoid paying". The issue was simply that the initial document sent wasn't correct, which was explained clearly over both email and a phone call. As soon as the right one came through, verification was completed and the payout was processed straight away.

I understand that verification can be frustrating, but it's not something we do to delay or withhold winnings, it's just part of staying compliant and making sure everything checks out properly.

Kind regards, Ebba!