Slow slow slow
Slow slow slow
Snail paced fulfillment of orders
Whether it's this company or royal mail
I have no idea
Ordered on Sunday
Still waiting to hear about my order
Did managed to find out though eventually royal mail have sent it to Chelmsford not to my actual address in Cornwall
Marvellous
Whether it was sent out correctly in the first. Place
I am still trying to find out
Four days awaiting information on items paid for is not great at all
Reply from Cheapasmokes
Just to clarify, your order was placed on Sunday and dispatched the very next day on Monday, fully within our scheduled fulfilment times. We dispatch all orders the same day, Monday to Friday, and this one was no exception.
The delay and misrouting to Chelmsford lies entirely with Royal Mail, not ourselves. We understand how frustrating this must be, but once an order leaves us, it is in the hands of the courier. We are currently following this up with Royal Mail to understand why it has not been delivered to Cornwall as intended.
We pride ourselves on a fast and efficient dispatch process and regret that this situation—caused by the postal service—is giving a different impression.
Thank you for your patience while this is being resolved.
Cheapasmokes Team.