Maqsudur

If we could give NEGATIVE stars it would be more appropriate for John Shepherd.

We as a couple rented a one bed room flat from John Shepherd Solihull branch in August 2023. There were many basic issues including no heating, moulds however, they never bother to fix those even after reporting several times. Moreover, they were trying to increase our rent from £900 to £1150 which was more than 27% increase within 12 months period, breaching the terms and condition of tenancy agreement. As we refused their unlawful desire, they were trying to evict us from the flat along with our new-born baby. We had been living in that flat about a year and a half and we used to paying rent on time in every single month and complied with all T&C on the Tenancy Agreement throughout. Emma Moran, who was our flat handler in John Shepherd Solihull, was such unprofessional and hostile and she started to harass us with our rightful deposit at the end of our tenancy with her fabricated claim and evidence.
We left the flat on 17th January 2025 and today 28th April 2025, after over 3 months later we receive just a little portion of our deposit back!

We recommend NOT JUST TWICE but think many times before rent property from John Shepherd if you don’t want to be exploited and lose your deposit.

We recently received their service. They were very proactive and supportive throughout. Whenever we had any questions we got very prompt responses including our silly questions as first time buyer. Noreen and her assistant Selina just fab! Our purchase was completed earlier than our expectations. Their fees is very competitive compared to the volume of paperwork they did.