This review is being left by Leo…
This review is being left by Leo Moffatt o don't know abut their positive reviews but I've had nothing but problems since I opened the account 2 years ago. From poor customer service to lengthy waiting times unjustified. Now to then refusing even with ample evidence shared they refuse to submit a charge back for items I did not receive. I sent them lots of back and forth between myself and the company in question and they still refused to submit it because they say I received the item. Bearing in mind the most recent email I sent them was the company acknowledging I hadn't received my items and they would give a refund. The even funniest thing is I have the emails from royal mail with them admitting it was delivered to the wrong address and yet they still refused to submit a charge back. They are the laziest bank I know expecting their customers to do the job they are supposed to do which is submit a charge back and then between them and the other bank an investigation happens no not with Kroo they expect you to do all the dirty work how can I prove I didn't receive my items when I submitted all the evidence it's a joke they are a poor bank and DO NOT follow the rules set out by Visa and the FCA
Reply from Kroo Bank Ltd
We appreciate you sharing your experience. We understand your frustration with the chargeback process. We sincerely apologise for the inconvenience and stress this has caused. We value your feedback and will use it to improve our processes and ensure that similar situations are handled more effectively in the future. We strive to provide excellent customer service and are disappointed to learn we fell short of your expectations.
Many thanks,
Team Kroo
