L O'D

I booked tickets to see the Sagrada Familia but was refused entry. To cut a long story short the tickets were accidentally sent to the wrong email address so I didn't get them and had to buy new ones on the day. A quick WhatsApp message with customer services and I was given a full refund and an apology for the human error so I'm happy to give a full 5 star review. I would not hesitate to use again.

Everything went OK until the day of activation. Installation cables poorly routed from outside my home. Brickwork damaged and engineer said he didn't know why it wouldn't work but that it wasn't his problem as it was live from the cabinet to my home and that was all he had to do. Several calls later to Eero and Cuckoo and I was non the wiser and left with no information or connection.
I've now informed Cuckoo via email (Previous email ignored) that I am cancelling my direct debit and staying with my previous broadband supplier. Sadly unable to recommend this company in any shape or form. In all my years reviewing services this is the first time I've given any company 1 star. I'd give zero stars if it were possible.
Update - Service went live 10 days after due date. Customer services credited my account £5 for each lost day. I am currently getting the advertised speed which is good. It's a shame it got off to such a bad start and the lack of communication from Customer Services let Cuckoo down badly.