A poor start but they got there in the end.
Everything went OK until the day of activation. Installation cables poorly routed from outside my home. Brickwork damaged and engineer said he didn't know why it wouldn't work but that it wasn't his problem as it was live from the cabinet to my home and that was all he had to do. Several calls later to Eero and Cuckoo and I was non the wiser and left with no information or connection.
I've now informed Cuckoo via email (Previous email ignored) that I am cancelling my direct debit and staying with my previous broadband supplier. Sadly unable to recommend this company in any shape or form. In all my years reviewing services this is the first time I've given any company 1 star. I'd give zero stars if it were possible.
Update - Service went live 10 days after due date. Customer services credited my account £5 for each lost day. I am currently getting the advertised speed which is good. It's a shame it got off to such a bad start and the lack of communication from Customer Services let Cuckoo down badly.
Reply from Cuckoo Broadband
Hi there,
Thank you for sharing your experience, and we sincerely apologize for the issues you’ve encountered with the activation and installation process. This certainly falls short of the high standard of service we aim to provide, and we are sorry that it led to such frustration.
We take feedback like yours very seriously and are committed to addressing these areas. If there’s anything we can do to help make things right, please let us know. We’re disappointed to have lost the opportunity to serve you and hope you find a provider that meets your needs.
Best regards,
The Cuckoo Team