Ok, So No No!
Ok. so Noooo! it immediately goes against the personality type that it targets. I finally downloaded the Effecto app today after seeing it advertised for a while. However, as soon as I opted for the 3-month plan without knowing what to expect, the app immediately suggested that I need to buy a book to proceed further. Why is that necessary? What does the book provide? They should specify the total costs upfront; now I feel like I can't trust them. It's frustrating because I can't determine if the app is good or bad since I'm unsure about what I'm actually paying for. I'm considering canceling my subscription because I prefer to know what I'm getting into before I start.
Reply from Effecto.app
Dear Gaynor,
We apologize for any confusion and frustration you've experienced with the Effecto app. Our goal is to provide a seamless and transparent experience, and we regret that this was not your experience. The book is intended to complement the app by offering additional insights and strategies; however, we understand that this was not clearly communicated upfront. We are actively working to ensure all associated costs and resources are clearly outlined to build trust with our users.
To assist you further, please contact us at help@effecto.app with your account email and, if possible, your order number. We are committed to addressing your concerns and improving your experience with Effecto.
Sincerely,
Effecto Team
