Ella Burnett. I'm unsure about the company—only time will tell! However, I want to highlight how amazing Ella Burnett was. While every other party involved in my claim was slow and provided little to no service, Ella’s patience and guidance helped me navigate a traumatic experience. I believe there should be an investigation into the insurance process and its various departments when customers attempt to file a claim. Nevertheless, Ella truly saved the company's reputation in my experience.