Great pillow but the ordering process a nightmare
I would like to have given 4 stars but the ordering process is a nightmare. Every item is set on multiple pieces and it takes you through multiple pages of multiple products that you pay for each item as you go in multiple transactions. I read everything thoroughly and didn't get caught out with things I didn't order. After ordering I had a panic after reading the reviews and tried to cancel but it was too late instead I was offered a further 20% discount and to their credit they did refund me that 20%.
The product itself is great. I really love my pillow I have no complaints with that at all. Really good product but please sort out your ordering process. Personally I think your sales will improve dramatically if you improve your processes.
Reply from Derila Pillow
Hello Dionne,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you love your Derila Memory Foam Pillow and that it meets your expectations for comfort and quality.
However, we sincerely apologize for the frustrations you experienced during the ordering process. Your comments are invaluable, and we are actively working to streamline our checkout process to make it more user-friendly.
We appreciate your understanding and your suggestion, and we hope to provide a smoother experience for all our customers in the future. Thank you for your support and for being a valued customer!
Derila Support Team
