Harry

Sells damaged goods, has no real interest in customer service. Gerald who replied to my email was quite rude. Offered me £20 refund to compensate for the damage, when my item was £700+, his response is definitely not justified. He even keeps claiming it isn’t damaged. So I guess it’s supposed to have deep scratches all over it? Probably a used & returned item.

Also had issues with delivery, turned up 6 days late.

He has now ignored me since i requested my money back!

Buyers beware




**reply**

I wasn’t referring to the black rub marks. I’m referring to the damage (scratches) that iv shown you on emails that you completely ignored on 2 occasions.

Also you can reply on here but you keep ignoring me when I request you send a courier to collect the item?

A case is now active with PayPal

Worst courier there is! I hate it when merchants use this firm. They never deliver my parcels as they always claim address issues… this is not the case, its more of incompetent drivers & lack of any kind of communication.

Absolutely disgusted with this company. Ordered a 25L BLUE DI vessel, I received a black vessel, baring in mind i paid more for the blue one. The box it came in was no longer a box so is not suitable for its contents. Customer service is appalling! Offering me 10% discount on my next order lol. What about sorting out this order never mind the next one, also what is 10% doing for me When there is already 10% discounts on the website. The pre-filled resin i ordered was grade 115 if they can’t get other things right how can i be sure they have done that right too! Paid for UPS delivery but DPD delivered it?

Customer service staff are useless! Had to create an account over the phone with them as apparently the one you create on the site doesn’t show up their end.

Constantly on hold, no manager available. Useless all round, should have ordered on amazon