Incompetent staff
Absolutely disgusted with this company. Ordered a 25L BLUE DI vessel, I received a black vessel, baring in mind i paid more for the blue one. The box it came in was no longer a box so is not suitable for its contents. Customer service is appalling! Offering me 10% discount on my next order lol. What about sorting out this order never mind the next one, also what is 10% doing for me When there is already 10% discounts on the website. The pre-filled resin i ordered was grade 115 if they can’t get other things right how can i be sure they have done that right too! Paid for UPS delivery but DPD delivered it?
Customer service staff are useless! Had to create an account over the phone with them as apparently the one you create on the site doesn’t show up their end.
Constantly on hold, no manager available. Useless all round, should have ordered on amazon
Reply from Vyair
Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with your order.
As discussed during our phone conversation, we have since addressed the situation to your satisfaction. I, as the Communications Manager, personally handled your case and ensured that management was involved to resolve the matter effectively. We take your concerns seriously, and while we regret the initial inconvenience, we are glad that we could come to an agreement during our conversation.
Please rest assured that your feedback has been shared with our team to prevent such issues from recurring in the future.