Very easy to use the chargers. Need more fast chargers and please reduce the cost per KwH.
June 4, 2025
Unprompted review
Reply from bppulse
Dear Soumitra, thank you for your valuable feedback! Our network is expanding and we are planning to open more superfast units and hubs in convenient location across UK! Please check our website for info how to unlock best price tariff via our subscribe and safe option. https://www.bppulse.com/en-gb/public-ev-charging/pricing Drive safely with bp pulse! ^ Agnes
Supports scam like compete savings. I had a banner from Domino's site for cash back. After a few months I saw my account that complete savings was deducting 15 pounds every month and had given some random membership. I never got any cashback or even looked at it before. This is a scam being supported by Dominos. I will never buy from dominos again. I was regular customer of theirs.
This is the shitiest service provider. Does not work many times. Kids have to suffer because of cold water. Charges are very high. Due to Monoply its a loot. Will pray for this company to go bankrupt.
April 12, 2025
Unprompted review
Reply from Data Energy
Dear Soumitra,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and are eager to look into this for you. To assist you better, we’ve reached out to you via Trustpilot to request additional details.
Please note that we are not your heat supplier, but a third-party metering and billing agent. We have been appointed by the building's managing agents. They work on behalf of the building owner, who is ultimately your heat supplier as the supply is provided by the communal energy center that exists within the development.
Following the above, kindly note that you will need to get in touch with your landlord, as your first point of contact, regarding supply issues as we do not own any of the on-site equipment and are unable to carry out investigations or repairs on this.
The tariff calculation is a mathematical exercise aimed at recovering the expected supply cost— no more, no less and as such, you may rest assured, there is no additional uplift included in the tariff. This is determined and approved by your heat supplier, the building owner (via the managing agents), and we are responsible for applying it to the meters within the development. Unfortunately, we cannot make any changes to it unless we receive direct instructions from your heat supplier (through the managing agents) to do so.
We have looked through our customer care ticket system and were unable to find any correspondence with you regarding this matter. We have also noticed that you previously reviewed us regarding the same topics. At the time we requested more information so that we could locate you in our system and assist you better, however, we did not receive a reply. We have again reached out via Trustpilot to request additional information. Should you kindly provide us with your contact information via the private Trustpilot request, we'll be sure to reach out to you in order to look further into your concerns and provide as much assistance as possible.
Otherwise, kindly note that you may get in touch with our customer care team through one of the below channels:
• Phone: 01279 810 119 (Monday to Friday, 9 AM - 4 PM) • Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb • Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new.
The machines are faulty and charge crazy amount of money as high as GBP 5 per day for a family of 4 without home heating. Chasing them for months to get this fixed, but they do nothing to repair or change the faulty machines. The engineer who visited suggested that meter keeps running even if water supply is off. However, they are just avoiding repairs.
December 2, 2024
Unprompted review
Reply from Data Energy
Dear Soumitra,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and are eager to look into this for you. To assist you better, we’ve reached out to you via Trustpilot to request additional details.
Please note that we are not your heat supplier, but a third-party metering and billing agent. We have been appointed by the building's managing agents who are working on behalf of the building owner, who is ultimately your heat supplier.
The tariff calculation is a mathematical exercise aimed at recovering the expected supply cost—no more, no less and as such, you may rest assured, there is no additional uplift included in the tariff. This is determined and approved by your heat supplier, the building owner (via the managing agents), and we are responsible for applying it to the meters within the development. Unfortunately, we cannot make any changes to it unless we receive direct instructions from your heat supplier (through the managing agents) to do so.
Additionally, its important to note that we do not own any of the on-site equipment and are not authorized to carry out repairs unless instructed to do so by our client.
We have looked through our customer care ticket system and were unable to find any correspondence with you regarding this matter. Should you kindly provide us with your contact information via the private Trustpilot request, we'll be sure to reach out to you in order to look further into your concerns and provide as much assistance as possible.
