Worst heating service provider
The machines are faulty and charge crazy amount of money as high as GBP 5 per day for a family of 4 without home heating. Chasing them for months to get this fixed, but they do nothing to repair or change the faulty machines. The engineer who visited suggested that meter keeps running even if water supply is off. However, they are just avoiding repairs.
Reply from Data Energy
Dear Soumitra,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and are eager to look into this for you. To assist you better, we’ve reached out to you via Trustpilot to request additional details.
Please note that we are not your heat supplier, but a third-party metering and billing agent. We have been appointed by the building's managing agents who are working on behalf of the building owner, who is ultimately your heat supplier.
The tariff calculation is a mathematical exercise aimed at recovering the expected supply cost—no more, no less and as such, you may rest assured, there is no additional uplift included in the tariff. This is determined and approved by your heat supplier, the building owner (via the managing agents), and we are responsible for applying it to the meters within the development. Unfortunately, we cannot make any changes to it unless we receive direct instructions from your heat supplier (through the managing agents) to do so.
Additionally, its important to note that we do not own any of the on-site equipment and are not authorized to carry out repairs unless instructed to do so by our client.
We have looked through our customer care ticket system and were unable to find any correspondence with you regarding this matter. Should you kindly provide us with your contact information via the private Trustpilot request, we'll be sure to reach out to you in order to look further into your concerns and provide as much assistance as possible.
Kind regards,
Data Energy