Anthony

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Dear Anthony,
we have no record of receiving an email from you complaining about your results. I noticed you have written 1 star reviews for quite a few genetic ancestry sites other than ours, including Ancestry, MyHertage and DNAgenics. It seems you do not like the results you are getting from any of these companies. I requested further information via TrustPilot, as we have no record of you as a customer, so we could not identify if you have an account or to assess your results, but you have not responded. The two tests you referred to, analyse ancestry from different time frames using different methods, so although your results should show continuity from these two tests, they would not be identical. I also see from your reviews of other genetic ancestry companies, on one you’ve mentioned you get 50% English and 50% Welsh and on another you say you are Greek and Norwegian and that this other companies test didn’t identify that, those are two very credible ancestry sites, so this seems unlikely. If you send an email, so we can locate your account, if it exists, I would be happy to discuss your results if you have any at yourDNAportal. We have never received a 1 star review from any of our members before.

Dear Anthony, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Hi there, Anthony! Thanks for your recent review. We are so sorry for any upset or confusion caused. We would be happy to provide some insight and clarify concerning your results.

We understand that you are concerned about the accuracy of your test, especially when it did not show exactly as you expected it would.

It's important to bear in mind that even with a perfect knowledge of the history of your ancestors, DNA can still show some unexpected results. We each inherit 50% of our DNA from both our mother and father but exactly what 50% we inherit is random. This is known as genetic recombination and can cause unexpected DNA results for many members who do not inherit a region that they know their parent(s) has. Please see the article we've linked below which delves into inheritance and how it works.

https://support.ancestry.co.uk/s/article/Understanding-Inheritance?language=en_US

It might help to understand the science behind our test. Our test is based off DNA alone. Ancestry uses established baseline ethnicities taken from living people with verified roots in a particular area. This is otherwise known as our reference panel. We calculate your ethnicity estimate by comparing your DNA to this reference panel made up of DNA samples from over 68,000 people, representing 84 different global regions and over 1,800 communities.

AncestryDNA has, on average, an accuracy rate of over 99 percent for each marker tested. For more information on how we extract DNA and generate our members results we can recommend reviewing our White Papers, which you can find below.

https://support.ancestry.co.uk/s/article/AncestryDNA-White-Papers

It's important to bear in mind that your DNA is only one element of a much larger picture, and your family history and relatives will play an important role in your genetic make-up, even if they are not specifically reflected in your ethnicity results. Check out the linked below for more information on the factors that can caused unexpected results. We hope this article helps better explain your results.

https://support.ancestry.co.uk/s/article/Unexpected-Ethnicity-Results

As our reference panel grows, our test becomes more and more precise. Estimating a persons ethnicity based on their DNA is still a relatively new science and so we're always collecting more data and our methods are constantly improving. We are the market leader in the field of consumer genomics and we are committed to continuously improving our members results to give them as detailed an understanding of their origins as we can.

We hope this helps somewhat. If you have more questions please do let us know. We hope you have a nice weekend!

Dear Anthony,

Thank you for reaching out and sharing your concerns.

DNA testing can sometimes reveal surprising information, and genetic heritage can differ from documented genealogy due to the complexities of inheritance and the way DNA is passed down through generations. However, we understand your concerns and want to address them thoroughly.

Building your family tree on MyHeritage and integrating your DNA research with genealogy can open up a world of possibilities. This approach helps confirm relationships, uncover previously unknown relatives, trace ancestral origins, and even reunite long-lost family members.

I'd like to ensure you get the most out of your research and would be happy to investigate your DNA results to provide you with a more detailed analysis.

Please email me directly at rafael.vipsupport@myheritage.com if you are interested. Kindly include a link to this review in your email to help me identify your feedback promptly.

Sincerely,
Rafael
MyHeritage Support Team