Do not use for Wordpress if at all.
The smtp service itself has intermittent failures that are reluctantly admitted after battering down the support door several times to find out why sites aren't sending emails. Worse still they have a plugin that was heartily sold to me as the Wordpress plugin when I started with them - this was supported gingerly at first, then, it still being on version 1 was entirely disowned by them - despite the plugin having all their branding and their site details and being published and distributed on the Wordpress platforms ... by them. They simply deny it now, having pushed me towards it and supporting it initially. This is not the best solution for Wordpress - in short it doesn't work ... use smtp2go who have their own simple plugin and a working (AND CHEAPER) service. Other solutions are out there but they involve using a 3rd party paid plugin + the SMTP service which works out at over double the price. ALSO nearly impossible to cancel, they literally make you jump through hoops, argue with you and when you explain your issue, deny it and expect you to continue with them for a paltry 5% discount that is still over double the cost of other solutions... OH AND doesn't work !!! Worse, they tie you in, despite the service having failed - they offer no complimentary service, and charge a 30 day cancellation. AVOID!
Reply from SMTP
Thank you for taking the time to share your feedback. While we’re genuinely sorry to hear about your experience, we wanted to take a moment to clarify a few points and provide some transparency for others who may be reading.
Firstly, we want to assure you (and others) that there is no "lock-in" with our service. As outlined in our Terms & Conditions — which were agreed to at the time of sign-up — cancellation is always possible with 30 days' notice. Your cancellation was processed in line with that, and we're sorry if that process felt frustrating at any point.
It’s also important to mention that our support team did reach out and offer further assistance, including steps to resolve the issues you reported. We absolutely understand that things may not have gone as expected, but it appeared that you were no longer open to exploring solutions together at that time.
As for the discount offered to you, it was offered in good faith as a gesture to help move things forward. It's disappointing to see that interpreted negatively as our intention was to support, not to frustrate.
Regarding the plugin with Wordpress, our team is here to help with up-to-date guidance anytime.
We’re truly sorry that things didn’t work out this time, and we respect your decision. You’re absolutely welcome back in the future; and if you ever choose to return, we’d be glad to set you up with a dedicated onboarding specialist to ensure everything runs smoothly from the start.
Wishing you all the best with your new provider,
The SMTP.com Team
