Hi there Cheryl, and thanks very much for contacting us. We're grateful to you for choosing Ancestry to assist you in your DNA journey, though we're sorry to learn of any trouble in getting logged in to view your results. We'd be anxious to help!

Once the results are available, while they won't be mailed out, they will be uploaded to your password-protected Ancestry account. Once you're notified that they're available, you'll be able to visit our website at Ancestry.com. This is detailed further here: https://support.ancestry.com/s/article/Locating-DNA-Results

Should you need any further help with viewing the status of your test online (or viewing the results when they're ready), we'd be anxious to hear from you, and if that's needed, you can reach us either through Live Chat or over the phone. You'll find our Live Chat contact option linked here for your convenience: https://support.ancestry.com/s/contactsupport/

If you'd prefer to call, you'll be able to reach us at 1-800-262-3787 between the hours of 9am and 11pm (Eastern).

Thanks so much for reaching out to us so we could provide these options to you! We hope this information is helpful and we wish you all the best in your research moving forward.