TC

Tina Camm

United Kingdom

Reviews

Review of British Gas

Rated 1 out of 5 stars

I can’t believe the amount this company…

I can’t believe the amount this company is charging me. We live in a bungalow, we don’t use much energy. Last year we spent all winter freezing cold coz we can’t afford £250 a month to heat a 2 bed bungalow. Told them we have health issues and asked them why they are literally charging us for the street to heat our home. I do t think we can cope with another winter like the last one. Nothing from these guys tho, they think it’s ok!!

Edit * I did wot the reply said, I messaged on X and was told to go to chat where I’ve been many times with no help!!!!

September 20, 2024
Unprompted review

Reply from British Gas

Hi Tina, thanks for taking the time to post this review today. I'm really sorry to hear you're not happy about your payments. I’d like to see what myself and the team can do to make this right for you. Please message us at @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. Thanks, Katherine.

Review of Lantern

Rated 5 out of 5 stars

Really not happy with this company

Really not happy with this company. Numerous times have explained my situation and how they are making it worse. Put in a complaint about how I was spoken to on a call and now have to wait 8 weeks for an outcome on that. They know how the whole thing is affecting me but don’t seem to care. I’m left on hold, waiting an age, for them to get back to me, and suffering mentally every day. Really not fair…

****EDIT****
Ash called and sorted this out, she went over and above, listened to the issues and came to a fantastic resolution. Thank you ash, honestly, a weight has been lifted and I’m really grateful

August 15, 2024
Unprompted review

Reply from Lantern

Hi Tina,

Thank you for your feedback. I am so sorry to hear how this is impacting you. Please be assured that it is never our intention to cause you any upset. I would like to support you regarding your feedback and ensure your journey with us is a pleasant one.

I've requested more information and i have tried to call you, unfortunately i have not been able to connect with you. Please could you pop me a message to customerfeedback@lanternuk.com, with the best time to call and your Lantern reference number.

Many thanks

Ash

Review of Lowell

Rated 1 out of 5 stars

Really not happy with this company

Really not happy with this company. Numerous times have explained my situation and how they are making it worse. Put in a complaint about how I was spoken to on a call and now have to wait 8 weeks for an outcome on that. They know how the whole thing is affecting me but don’t seem to care. I’m left on hold, waiting an age, for them to get back to me, and suffering mentally every day. Really not fair

August 15, 2024
Unprompted review

Reply from Lowell

Hi Tina,

I'm sorry to hear you’re unhappy with our service.

We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/

If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,
Oliver

Review of Hallsgreenhouses