Consumer

worst company ever - don't ever go with virgin. no help through customer service, rude, don't listen and shout at you on the phone. wish i read review before getting contract with them, this company is a joke!!!

Customer service - not to be rude but some are very nice and professional. Some of advisor was absolutely useless and rude to me down the phone to the point i cried!!

I paid last month not full amount but paid what I could, understanding that I am still overdue .. but spoke to an advisor and had an agreement and put me on repayment plan as well set up Direct Debit yet they still refer me to debt collectors and then all of sudden suspended my line?! It’s now been over 3 weeks , I’m not getting any text or calls coming in, I was fully aware that I may not be able to make outbound call but they have gone to extend to block all incoming calls and texts as well.
Even though I called and paid what I could and agreed to repay back what I owed from previous month along with my next payment, on the phone they confirmed direct debit was set up, this hasn’t been done at all as no money been taken out? And yet still cut off my phone, even when I called they told me nothing they can do and that I would have to travel 20miles into town centre and visit o2 store.. awful.

I had a loan with them few years back, I recently received an email about a refund... requesting for updated bank details, I was a bit concerned as you cannot just ask someone for bank details so I called directly to get confirmation. The person I spoke with told me to screenshot my bank details as well as my bank statement to them so that refund can be processed… little did I know, this is was probably a scam. They don’t reply to your emails. They don’t even acknowledge it. It’s disappointing consider I had no issue with them before but now it seems like they’re collecting data and selling it on!! So be careful taken out a loan with them … I’m reporting & want this investigated as very very dodgy.

Price for insurance super cheap! Very easy process - customer service team they must hate their job as everytime I speak to someone they either interrupt you ,don’t want to speak to you, unbothered and one of them actually shouted at me, must hate their job… this company need to listen to their phone conversations as it’s affecting their business if their staff continues this behaviour .. I would of given it 5 stars if it wasn’t for their customer service team

Shout out to Manny in Ipswich branch on cavendish street. Unfortunately we had a car accident and enterprise was able to provide us with a car the same day, as insurance was taking a long time and we had to be somewhere 200miles away! Process was very quick & easy, book online, pay deposit & collect your chosen vehicle. Manny was absolutely amazing, very friendly and super professional! He helped us a lot as we really needed the car at short noticed

Amazing! Money in account same day - apr is high but if you can afford I highly recommend 🙂