Unacceptable Service
Unacceptable Service
Zoe promised delivery within 14 days but took my money upfront and failed to deliver the product for months — despite multiple emails requesting cancellation and a refund. They ignored repeated messages, then sent the product anyway.
Worse still, they later bypassed a card payment block and charged me for a subscription I had already cancelled. Their response? Generic instructions to "manage my account" online, which confirmed the subscription was already cancelled.
This isn’t just poor service — it’s deeply misleading. I’ve lost trust in Zoe and strongly advise others to think twice before signing up.
Reply from ZOE
Hi Roger,
Thank you for sharing your feedback with us on Trustpilot. We are sorry to hear you’ve had a negative experience with ZOE. Please rest assured, we're here to help and we’re committed to resolving these issues you’ve encountered.
To discuss your concerns further, we kindly ask you that reach out to us at hello@joinzoe.com, with reference to your Trustpilot review, so our dedicated team can address your concerns directly.
We truly appreciate the time you've taken to share your experience with us, and we look forward to the opportunity to make things right.
Kindest regards,
ZOE Team