Katarina Kolozova

We will sue. For months the door isn't working, it's not just the key, the other roommates have difficulties too, we have submitted dozens of tickets. The lock or the keys are low on battery obviously, or something else is technically wrong. We arrived at 6 pm, the manager didn't do anything, "its a holiday", it's midnight. After a day of journey we are still locked out. CALLING THE POLICE NOW, BECAUSE
. Contact the Berlin-Mitte Police (non-emergency number)
​Being locked out of your home by a landlord is a legal issue. While the police are not a locksmith, they can mediate and put pressure on the landlord.
​Why call the police? This is not a criminal emergency, but it is a "breach of the peace" and a safety concern. The police can contact the landlord or property management on your behalf and compel them to provide access to your home. This is often an effective way to get an immediate response from an unresponsive landlord.
​What to say: Explain that you are a tenant at [your address] in Berlin-Mitte, your key has stopped working, you have been unable to get in touch with your property management (Habyt), and you are currently locked out of your home. Provide the address of the building and any contact information you have for Habyt.

I was scammed through WorldRemit. I scammer from Kenia falsely presenting himself as EDreams representative, essentially stole my identity to set up a supposedly my account (turns out in Kenia) and emptied my Greek account. I was stupid enough to "validate" myself to him and give my data. So, I reported all of this to WorldRemit, I know National Bank of Greece opened a case and should be in contact with WorldRemit, but I never got my money back. I must say I have never before been scammed - the only reason this worked was because I already had an impression of EDreams as semi-scammers or dilettantes so I failed to recognize the fact that a serious company would not reimburse through world remit. I am not in Kenia, have never been and I did not receive the money supposedly on my WorldRemit account. That account of my abused identity is now closed.

Excellent team, efficient and showing proactive care for its customers

they charged and no conversion, nothing happened ever, except the got my banking details

Very responsive, very patient with the stress and anxiety of "the unknown" when one moves into a different city, and country, excellent support centre also outside working hours. Through their app communication and issues are resolved easily. Excellent value for money.

Most affordable academic books

Horror -- they lock your money away while performing "checks" (due diligence and all), and they do so to infinity. Hundreds and thousands of closed accounts and money taken away from the users days before Christmas -- check out the outrageous reports on their Facebook page.
I can't believe the response I got: no, you mistakenly concluded I wanted my account closed and moved away my money. After so many appeals, my report to the Belgian Ombudsman - I got my money, I accept the closure, yet I have access to my account. That was not the point of my story -- you didn't even read it properly nor responded adequately

Do not trust Wise with your business account. After a humiliating ordeal of vetting for my personal account because I am from and live in the wild Balkans, and after my closure of the personal account, WISE Support "concludes" that I wanted to close my business account too, follows up on a correspondence from a month ago concerning the personal account, and acts erroneously on it - on the business account which I was to keep. So, they move away my money to their own account to be handled manually. They ask me for a statement under my name or the company name where they could empty the money. I do not even notice the word "statement" - the only logical thing is to give my bank details. Then I realize they have been silent and keeping my money for days because I didn't submit a statement. So I did. Still nothing, no response no money on my accounts. I remember that once they rejected my Bulgarian statement as proof because according to them it didn't look like a real statement- all data is easily verifiable with my bank, but they concluded that "nope", that was not a statement in their books. So, now, I am worried, for days that they will again make an issue and use this as an excuse to keep humiliating and to simply keep the money for as long as they can. Luckily I managed to open a company account on Revolut, but it took time to get verified. I am running remotely an Estonian e-company, while based in North Macedonia with Bulgarian nationality. Still, Revolut's support is responsive and somehow I managed to register and get a statement. Still waiting to receive my money from Wise. Now, as a PhD level professor of philosophy of law, I am pretty sure they have absolutely no right to ask for a statement but simply bank details, I am sure I should be able to send that money wherever I choose as a single board member company - their "security measures" for prevention of fraud and laundering policies cannot be an excuse to POSSESS someone else's money. If I am committing anything dubious, problematic- THERE ARE INSTITUTIONS of the State/s and the Union authorised for such checks, vetting etc. Wise is not even a bank let alone an institution that can act as if financial police with a court order. I said before and I am saying it once again: you humilated me, your broke some of my basic rights and now through an excuse of alleged scrutiny you are keeping my money unlawfully. I am certain that this is all against the law. Now I am sure I will take this case everywhere it may be elevated to a case of breaking one's basic human and civic rights. As a EU citizen, the first place I will check is with the European Ombudsman. Oh yes, this time it's worth my energy and time - you have gone too far. It's time to expose the type of companies these new "fin-tech" banks are and Wise in particular. I spent 20 minutes in roaming waiting on your phone line. I couldn't use the Macedonian line, you disconnect automatically even though I can physically run a remote Estonian business even from here. So, I used my EU, Bulgarian card. No one picked up. I have miserable 3490 euro in that account - return it to me. If you don't, fine - I will use every ounce of my energy to expose you in front of every relevant EU institution. Actually, I will expose you either way.
My membership number is P37691258

Easy to use, good customer support

Horrific experience, I have been submitted to such a level of investigation of my sources of income no financial police with court order would attempt to engage in. I sent employment contract, slips, tax returns for two years, issued DIGITALLY CALCULATED FOR ME BY THE STATE - The Public Revenue Office (the state calculates it for us and it is automatically accepted unless you object and resubmit physically), I have sent literally all they have as an option on the list to send, I have tortured the accounting to issue this and issue that, what not, three days of torture - NOTHING WAS PROOF, NOTHING! I have never been so humiliated by any bank. But this isn't a real bank - rest assured. This is not how banks act. I have PTSD from them. Worst disappointment, kafkaesque horror. PS sorry, different rules for regions sometimes looks like discrimination. Devaluing the documents of one of the most serious Public Revenue Offices in Europe (yes, that of North Macedonia) and their tax and income declaration of my sources digitally produced by the PRO through the fully digitalized institutions of the state is shameful; it was dismissed as non-proof - IMMEDIATELY.
It all started with "Why am I moving my money in my two national banks?" the meager 3000 euro here and there to pay easier in EU for my child or house in Greece - I am a EU citizen too - is somehow suspicious?! Do you check the millions that pass through your channels ever? You super-duper check someone like me, employed under the law on science, author of books, all visible in those documents, all searchable on Google. I AM SUSPICIOUS? Well I will recommend to the IRL journalists to check the financial routes of drug smugglers from the Balkans - let's if you vetted them like you vetted me. There is no excuse for such a treatment. None. Do not hide behind scrutiny. That was pure sadism.