Lewis

Daniel had fitted a charging station for my partner, Daniel notified my partner the day before arriving, with a time slot (not a ridiculous I’ll be there between 12-8, literally a 30 minute window) and was smack on time.

Daniel provided clear information and demonstrations to ensure that the device is used safely and effectively. Daniel further added to his already excellent customer service, by providing tips and tricks with the app/charging times and even with some suggestions.

Highly recommend Daniel, his level of knowledge and customer service is second to none. Completed the installation in a timely manner and kept my partner informed through every step.

Appreciate the help Daniel, all the best!

Ordered a custom necklace and bracelet set on Sunday 19th November 2023 on their website it says the jewellery takes 12-15 days to be created. Monday 20th November I realised a spelling mistake on my original order, I contacted via email (only method of contact from what I found) to request an amendment).

I received an auto email to say I'd have a response within 24 hours. Today (Tuesday 21st November) I had an email to say that the jewellery has already been processed by the warehouse and they cannot cancel or make amendments as a result.

This is strange considering as mentioned above it's stated 12-15 days craftmanship, but now the customer service representative claims the warehouse already processed it (within 2 days, one of them being a Sunday evening).

I don't believe that within 24-48 hours the jewellery was crafted (12-15 days reminder again...) but the customer services don't seem willing to help.