Refractory bricks not size as thought ordered
Refractory bricks were not the size I thought ordered and took several weeks to receive. However, found out I can cut them down to fit, luckily. Shipping cost was horrendous, but I was stuck because needed the product. If I had known the size wasn't available, I could have gone with another vendor much cheaper.
Reply from US Fireplace Store
Thank you for sharing your feedback. I’m sorry to hear about the confusion with the size of the refractory bricks and the shipping costs. I completely understand how frustrating it must be, especially when you were hoping for a quicker, more affordable solution.
We appreciate your flexibility in making the adjustments necessary, but I’m truly sorry that the experience didn’t meet your expectations. I will make sure your comments are passed along to the appropriate teams to help us improve.
If there’s anything else I can assist you with or if you need help in the future, please don’t hesitate to reach out. We’re here to help!