LE

Leigh

United Kingdom

Reviews

Review of Plan7architect


Rated 1 out of 5 stars

Disappointing

I bought this software hoping it would be far better than free alternatives out there but was sadly disappointed.

I found the software to be extremely clunky and not at all intuitive to use.

The bank of objects available have entirely unrealistic measurements, like baths that are 2.7m long by 1.7m wide!

Rotating objects, like a kitchen sink, in 2d by a simple 180 degrees (to get the tap on the correct side) is impossible, with or without snap settings, because either way the software would snap to about 150 degrees or 210 degrees, leaving the sink at a 30 degree angle to the wall!

Despite setting default measurements to metric, there was no way to show 2D plans in metric, without clicking on each measurement separately.

I'll be applying for my 14 day refund. I wonder how straightforward that will be.

September 26, 2025
Unprompted review

Reply from Plan7architect

Hello Leigh,

we are sorry to hear that you had this experience with the software. The issues you mention are all very simple to solve and are covered in the basic tutorials.

Object sizes: every object can be resized easily. Just click on the object and adjust the dimensions that appear at the sides, or in 3D mode drag the corners to make it larger, smaller, or reposition it.

Rotating objects: in 2D you can rotate an object by selecting it and pressing CTRL + D (each press rotates it by 25°). Alternatively, after placing an object, click on it and use the small circular arrows at the corners to rotate it freely.

Metric settings: all measurements can be switched to metric at once. This is demonstrated in the very first “Getting Started” tutorial on our website.

For best results, we always recommend watching the short introduction video first, where a complete house is planned step by step — this makes the workflow much easier.

If you would still prefer a refund, please just send us a quick email and we will process it the same day to the payment method you used for the order.

Review of Brownstone Research


Rated 1 out of 5 stars

They IGNORE requests to cancel the 90-day risk-free trial

After seeing a YouTube ad and then watching a lengthy interview that seemed very credible, I subscribed to the Brownstone Research newsletter with the promise of a 90-day no-risk trial, by paying about $150 (£114.34 after conversion)

When I reviewed what they send, mostly suggesting I pay more money to upgrade my subscription, I decided within a few days that the service was not for me and requested a refund.

I have sent messages via their website, emails to the contact email address in their membership site and also tried replying to their regular emails.

They have never acknowledged these requests or replied and certainly haven't refunded the subscription.

My guess is they are hoping to take the $500 annual renewal fee (about £385) each year from the credit card direct debit they now hold, because that was necessary during the sign-up process!

In my book that makes these people scammers.
Be warned - don't waste your time or money!

August 28, 2025
Unprompted review

Reply from Brownstone Research

Hello Leigh,

We’re truly sorry to hear about your experience and regret that you have not yet received a timely response regarding your cancellation request. Please know that your satisfaction is very important to us, and we want to ensure this is properly resolved.

Our risk-free trial is designed to give members peace of mind, and we absolutely honor valid refund requests made within that window. We apologize if your prior messages were not acknowledged — that is not the level of service we strive to provide.

At this time, we are unable to locate your account in our system. To assist you right away, please reach out to our Customer Service number at (888) 493-3156 or email us at memberservices@brownstoneresearch.com with your subscription details so that we can promptly review your account and process the appropriate resolution.

Thank you for bringing this to our attention. We take feedback like yours seriously and will use it to improve both our service and responsiveness moving forward.

Best regards,
Brownstone Research Customer Success Team

Review of My Law Matters


Rated 5 out of 5 stars

My Law Matters went the extra mile to achieve a 28 day completion

My Law Matters was recommended to me by Conveyancing Index because I needed to complete an auction purchase in 28 days. My case was handled from start to finish by Noreen Niaz who processed all of the files effectively and without any delays. Most issues were handled by email but Noreen went the extra mile in the final 48 hours by using telephone contact on some issues that needed to be addressed to get us across the line within the deadline. I found Noreen helpful, professional, and highly responsive. Thanks to Noreen and My Law Matters for the service provided, and thanks also to Conveyancing Index for helping me choose your firm. I'll be back!

June 6, 2024
Unprompted review

Reply from My Law Matters

Dear Leigh we have loved reading your kind review and are glad that you found Noreen and My Law Matters team helpful with your matter. Thankyou for the review and recommendation.