Review of Bradbeers


Rated 1 out of 5 stars

Romsey customer service- awful.

Romsey store, yesterday trying to purchase a coffee machine. Stood at the till waiting for service for 5 minutes. The teller eventually arrived and served someone who had just arrived at the desk completely ignoring my wife and I.
When we were eventually served I placed the box on the counter top but didn’t notice that the corner had rested on a box behind the display. The box dropped about 2 inches from my hand to the counter. The Bradbeers employee snapped at me “You don’t need to throw it at me”. At that point I decided to take my business elsewhere. Purchased the same product, cheaper and received far better service.
We will never shop at this store again, even though it is local to us.

July 30, 2023
Unprompted review

Reply from Bradbeers

Good Afternoon Mr Thomas. I have looked into this incident via our CCTV to understand this in more detail. The events that you have described to have happened in store are not accurate. We are sad that you no longer want to shop with us. We pride ourselves on high levels of customer service and have many happy & loyal customers.

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