GF

Graham Felstead

United Kingdom

Reviews

Review of Aviva


Rated 1 out of 5 stars

Confusing communication

Confusing communication. Soul destroying website. Hidden assumptions on quote. Easier to phone Mars.

August 17, 2025
Unprompted review

Reply from Aviva

We're genuinely sorry for any inconvenience caused Graham. Your perspective is valuable, and we're actively working to enhance our services.

We can see that you have now been able to get through to us over the phone and cancelled the upcoming renewal, but we do again apologise for any confusion around the policies wording, and the automatic renewal.

It's a shame that we have lost you this year, and we do hope that we can offer you a quote again in the future.

If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/

Aviva Social Team 💛

Review of NFU Mutual


Rated 1 out of 5 stars

NFU - penalise older drivers.

NFU - penalise older drivers even if they have extensive driving experience and a totally clean driving record.
I recently tried to get an online quote for my wife who is 81 - BUT HAS A TOTALLY CLEAN DRIVING RECORD.
NFU Mutual were “ unable to give this customer a competitive quote” They omitted to say this is because we are an ageist company who should return our Which Consumer Awards with our heads hung low. It’s a disgraceful situation.

October 17, 2024
Unprompted review

Reply from NFU Mutual

Hello, thank you for taking the time to leave a review and I am sorry to read about the issues you experienced.

A clear part of our approach to doing business is to avoid discrimination except as legally permitted when considering relevant risk factors.

Age is one of many factors within our risk acceptance criteria that is considered when assessing risk for the purposes of providing a financial service such as insurance. We use our own claims data by driver age to assess driver risk and we do carry out regular reviews of our acceptance criteria to ensure certain risks fall within our risk appetite.

I appreciate this was not the outcome you were hoping for however I hope this helps in explaining the reason behind our decision.

Kind Regards,
Sancha

Review of Which?


Rated 1 out of 5 stars

Which Awards- didn’t want to listen.

I
Which Awards. I raised an issue with Which Awards to car insurers who either refuse to insure or charge extra for older drivers even if they have a clean record and extensive driving experience. Which Consumer Awards did not want to know and dismissed my concerns in a very disparaging and patronising way. It makes me feel like taking all of their recommendations for products with a pinch of salt!

December 4, 2024
Unprompted review

Reply from Which?

Hello Graham,

Thank you for your review, I'm sorry to hear you felt we dismissed your concerns. I have made the relevant teams aware of your feedback.

You can find more information on how we recommend and score car insurers on our website at the following link:

https://www.which.co.uk/money/insurance/car-insurance/car-insurance/best-and-worst-car-insurance-a3PuA5f3sB6q

If you would like to discuss this with us further, please contact us at which@which.co.uk

Many thanks,
Which? Support

Review of JCT600 Limited


Rated 5 out of 5 stars

Excellent in every way.

Excellent in every way from start to finish. From the initial phone call to the completion of the work everyone at JCT 600 VW Sheffield gets 5 stars. My car had developed several faults which were all covered under warranty. The work was completed quickly and efficiently including a health check and vac / clean. What more can I say? EXCELLENT.

October 30, 2024
Unprompted review

Reply from JCT600 Limited

Good Afternoon Graham,

Thank you for your review regarding the service you recently received from VW Sheffield. Your comments have been passed to our management team. Please do not hesitate to contact the team if you require any further assistance.

Kind regards,
JCT600 Customer Care Team

Review of Marks and Spencer


Rated 1 out of 5 stars

Mens Stretch Jeans

Mens Stretch Jeans. A really good fit when tried on BUT after 5 minutes the STREEEETTTCCCHHH took over and they became BAGS. Why so much stretch compared to other manufacturers I’ve bought from? Only cost £26 but I’ve already decided to only wear them for gardening. I’d rather pay more and get better quality goods.

May 9, 2024
Unprompted review