NFU - penalise older drivers.
NFU - penalise older drivers even if they have extensive driving experience and a totally clean driving record.
I recently tried to get an online quote for my wife who is 81 - BUT HAS A TOTALLY CLEAN DRIVING RECORD.
NFU Mutual were “ unable to give this customer a competitive quote” They omitted to say this is because we are an ageist company who should return our Which Consumer Awards with our heads hung low. It’s a disgraceful situation.
Reply from NFU Mutual
Hello, thank you for taking the time to leave a review and I am sorry to read about the issues you experienced.
A clear part of our approach to doing business is to avoid discrimination except as legally permitted when considering relevant risk factors.
Age is one of many factors within our risk acceptance criteria that is considered when assessing risk for the purposes of providing a financial service such as insurance. We use our own claims data by driver age to assess driver risk and we do carry out regular reviews of our acceptance criteria to ensure certain risks fall within our risk appetite.
I appreciate this was not the outcome you were hoping for however I hope this helps in explaining the reason behind our decision.
Kind Regards,
Sancha