I did not get the advertised results. In requesting a return per the 100 day policy, a VERY DIFFICULT process. First my request was before the 100 days, then I supposed exceeded the 120 day deadline. Once that was cleared up, they only wanted to give a gift certificate (3 different offers with 3 different amounts). Finally they agreed to give me the return information BUT...I was required to pay shipping and this was to CHINA! Allowing up to 1 month of processing once they received the item. I should have known better when it took 6weeks to receive the item and event then it was damaged and they had to send another one...waited an additional month for the replacement.
October 11, 2025
Unprompted review
Reply from Nordic Sculpt
Hi Micki,
I’m truly sorry to hear about your frustrating experience, that’s definitely not what we want for our customers. I’ve personally reached out to you via email so I can handle this matter directly and make things right for you.
I’d be more than happy to arrange a full refund and ensure the process is smooth and stress-free from here. Please check your inbox for my message so we can sort this out as soon as possible.
Warm regards, Arnold Customer Service Manager at NordicSculpt
Sizes are not consistently true. Some material quality was disappointing. The refund has taken over 2 weeks to be returned to my account. This is NOT acceptable! Will not order anything from your site again!
June 5, 2023
Unprompted review
Reply from Cupshe
Dear Micki, we sincerely apologize for any inconvenience you may have experienced. Customer satisfaction is something we take very seriously, and anything less than ensuring our customer is completely happy is unacceptable. We take the quality of our garments very seriously and our size chart is based on accurate measurements of most women's bodies but some sizes may also differ according to the style and design of the products. However, we apologize for our clothing not being the quality we strive for and not being a perfect fit that ended up returning them due to size inconsistencies. Meanwhile, we have sent the information to related departments and hope the size guide can be more helpful soon and we will make sure to keep sticking to uniform standards to guarantee the quality of our products and make them as consistent as the pictures.
Cupshe usually offers several options for returns, to meet different customer demands, and only with the necessary information as requested can we fulfill the refund. We are sorry if our refunds for credit card payments may seem too long. Typically, credit cards will take up to 10 business days to appear on your account once issued. Credit card networks are the companies that process the transactions between your credit card issuer and the merchants where you make purchases. So, the merchant has to send your refund back to your credit card issuer before they can credit your account for the purchase. That is why credit card refunds often take several days to process, and you can only receive a refund in the original payment method.
♦Credit card issuers: The financial institutions that provide credit cards and lend cardholders the money they need to make purchases with the cards. ♦Credit card networks: Companies that process these transactions, electronically moving the money from the credit card issuer to the merchant and vice versa.
Since return transactions must go through the credit card networks, it often takes several days to see the credit returned to your account. The exact time can vary depending on your return method, the card issuer, and the merchant. Some merchants can credit your account quickly, but generally, it will take 7 to 14 business days.
There's no excuse for the experience you received. As a company, we're reflecting on this situation and taking the necessary steps to continue improving the overall shopping experience for all of our customers. Thank you for your love and support. We have sent you a follow-up email to make it up to you and see if we can compensate you in our most sincere way. Please check it at your convenience. We hope to hear from you soon!
