CC

Carol Corcoran

United Kingdom

Reviews

Review of TUI

Rated 5 out of 5 stars

Always helpful

November 13, 2023

Reply from TUI

Hi Carol,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations.

We’d like to thank you for choosing TUI and we hope that you'll come back to us for your next getaway.

Kind Regards and many thanks,
Lauren
Customer Support Team

TUI GROUP
TUI UK & Ireland

Review of crimpit.com

Review of Union Mart Ltd

Rated 2 out of 5 stars

Have had Wilks TX850 since last…

Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has repeatedly come loose, the exhaust keeps falling off and the pressure adjuster blew off, which could cause major injury with the force of the blast. Union Mart unhelpful would like a refund but they have uplifted for repair or replace. Machine is not fit for purpose . Have contacted consumer advice and have referred to trading standards. AVOID at all costs
EDIT: received a call from Customer service manager, offered full refund

May 11, 2023
Unprompted review

Reply from Union Mart Ltd

Hello Mrs Corcoran

We are sorry to hear about the negative experience you have had with our product, the Wilks TX850, and we understand the frustration and inconvenience this may have caused you.

We take all customer complaints very seriously, and we are committed to ensuring that our products meet the highest standards of quality and reliability. We are sorry that this was not the case with your machine.

Our team has been made aware of the issues you have encountered and we are currently investigating them thoroughly. We would like to assure you that we will take all necessary steps to ensure that these issues are addressed and resolved as quickly as possible.

Many Thanks
Union Mart