LI

Lisa

United Kingdom

Reviews

Review of ScS Sofas

Rated 1 out of 5 stars

Delayed delayed delayed and then never…

Delayed delayed delayed and then never arrived. Asked for a refund and it took an age! Never going there ever again. I wasn’t too sure about buying from them and this experience solidified the never going to buy from them. I ask for their complaints form and was met with a Doh? What’s that? Ridiculous.

February 14, 2025

Reply from ScS Sofas

Good Morning Lisa,

Thank you for your review, I hope you are well.

I am very sorry that you were disappointed in your experience with us and appreciate your feedback.
We do pass this onto our teams to help us improve our customer experience.

I can see that your order was cancelled in May due to a delay in delivery and your full refund was issued on 28/05/25. I apologise for any inconvenience this may have caused.

Kind Regards,
Lynsey - ScS Social Media Team

Review of David Lloyd Clubs

Rated 5 out of 5 stars

We are looking at joining David Lloyd…

We are looking at joining David Lloyd Hatfield. Owen showed us round. It was late and his clocking off time, but he put going home to one side and gave us a tour. He was very informative, friendly and we are so grateful for showing us around even if he was meant to be going home. I have to say everyone we met at the Hatfield David Lloyd were so welcoming.

September 1, 2025
Unprompted review

Reply from David Lloyd Clubs

Hi Lisa, thank you for taking the time to leave us a review. We're happy to hear you enjoyed your tour with Owen, we hope to see you again soon!

Review of Victorian Plumbing

Rated 5 out of 5 stars

At last

Sophie Holmes - a great customer services person. Although my issue isn't as yet resolved, she has moved it on speedily after a lull in email correspondence.

February 20, 2024
Unprompted review

Reply from Victorian Plumbing

Hello Lisa,

Thank you for your recent Trustpilot review.

I am really glad to hear that you are pleased with the service provided by Sophie!

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Review of Yodel by InPost

Rated 3 out of 5 stars

It arrived

It arrived, which is what I expected. Have to say deliveries in general are awful by all providers, but I don’t see why I should be overly happy because it arrived!

February 6, 2024

Reply from Yodel by InPost

Thanks for taking the time to share your review and we hope to deliver a better experience next time.

Review of Sportsdirect.com

Rated 1 out of 5 stars

Never received the parcel

Never received the parcel. Customer service was no help. Kept offering me free next day delivery as a goodwill gesture which was no gesture at all as this what I had used for the delivery that never turned up. A previous delivery had been lost. A complete joke and waste of time. I will never buy online from Sports Direct again.

October 17, 2023

Reply from Sportsdirect.com

Hi Lisa, 

I hope you're well. 


Thank you for taking the time to provide this review. 
 
I am truly sorry that you are still waiting to receive your order, I appreciate
this will be concerning as it certainly is for us. We always strive to ensure
our deliveries are carried out smoothly and within time frame. 
 
I have contacted you via email if you could please respond accordingly so a
resolution can be reached for you.

Kind Regards,
Maisie
Customer Services. 

Review of Dayinsure

Rated 5 out of 5 stars

Quick

Quick, easy to understand and book. Will be using this again

March 28, 2023

Reply from Dayinsure

Thanks for the excellent review Lisa, We are happy that we could help you out and that you found our services quick and easy to use. We hope to see you again soon. Harry @ Customer Services