Darren L

I am an existing customer actively trying to upgrade my package and pay YouFibre a higher monthly fee. What should have been a simple request has turned into a masterclass in customer service failure, defined by misinformation, conflicting advice, and significant delays.

I wanted to upgrade from my 150 Mbps package to the advertised 1000 Mbps offer. The process has been incredibly difficult and has unfolded over three separate, frustrating interactions and remains unresolved:

- Conflicting Information: Over the course of a single day, I have been given completely different reasons why I can't take the offer. The first agent insisted I had to buy a mesh add-on, which is not stated in the terms. The agent I later spoke to on the phone incorrectly told me the offer was for new customers only, forcing me to quote their own legal terms back to him.

- Long Wait Times & Inefficiency: My experience with their "live" chat was anything but. It took an hour for an agent to initially respond, and I had to constantly repeat information. The long and delayed second chat also failed to resolve the issue, with the agent eventually asking me to continue this over the phone, where I was then put on hold for a further 20 minutes just to speak to someone.Finally, the agent on the phone said he would need to escalate it and I will get a call back. I'm not holding my breath..

It is genuinely baffling that a company would make it so difficult for a loyal, mid-contract customer to upgrade their service and commit to a new 18-month term at a higher price. I am trying to pay them more money, and their support process is making it almost impossible!

The issue remains unresolved and "escalated". This whole experience has been a huge waste of time.

This company does not deserve their 4 star rating. Avoid!

After a previously challenging experience with the website, I decided to place a new order with AWD-IT. I'm very glad I did, as this experience was flawless.

The PC was competitively priced, and the ordering process was seamless. Delivery was prompt, arriving within a week, and the computer was perfectly set up and ready to use immediately.

This was a completely positive experience, and based on this purchase, I can confidently recommend AWD-IT.

My experience with AXA Partners has been incredibly frustrating and I would strongly advise others to avoid them. What started as a proactive admission of their own error has descended into a six-week saga of incompetence, broken promises, and terrible communication.

The issue began on 3 June 2025, when AXA emailed me to admit a processing error had affected my 2024 travel claim. They offered compensation and asked for my bank details to settle the claim. I provided these immediately.

On 5 June, I received an email confirming payment had been made and would arrive within 5-10 working days. It never did.

After chasing them, I was eventually told on 2 July that the payment had failed because AXA had entered my bank account number incorrectly. They also admitted the settlement amount they had calculated was probably wrong and needed to be increased. I was promised it would be sorted and paid by 5 July.

That deadline came and went with no payment and no communication.

After I sent a formal complaint, I received nothing but generic, templated emails that completely ignored my direct questions. I've been told my case is with a "skilled investigator," but I've heard nothing from them. It feels like a deliberate stalling tactic to avoid paying what is owed.

The entire process has been a masterclass in terrible customer service. They admitted fault, then made a series of further errors, missed their own deadlines, and are now hiding behind generic emails. You simply cannot trust them to handle your claim efficiently or honestly.

I am extremely frustrated with Yodel's service. I was expecting a delivery scheduled for 18th May, with a given two-hour time slot in the morning. Following the tracker on the app, it stated I was the next delivery. Several hours after it didn't arrive, I contacted Yodel and was told it could arrive any time up until 9pm.

As I no longer had any idea what time the delivery would arrive, I had to cancel my plans, so I could make sure I was there when it arrived. Then at 7pm, I received an email stating:
"Hi,

We need a little more help delivering your parcel. We've already spoken to your retailer so please get in touch with your parcel sender to provide a few more details."

Checking with the retailer, it stated the following:"Address incorrect. Delivery address not recognised. Please contact our customer care to verify your address."

Frustratingly, there was nothing wrong with my address on record, so it seemed odd that this was their reason for not delivering. Even more so, considering I had been chasing up the delivery, they could have easily resolved this when I was on their live chat.

Conveniently, this email arrived after Yodel's customer support had closed, so I could not even chase it up.

On the 20th, they miraculously rescheduled the delivery. Somehow the address was suddenly valid!

This is now the second time I've had issues with Yodel. Previously, they delivered my items to the wrong house, and I was forced to track the parcel down myself! This kind of service is unacceptable.

Absolutely useless. Avoid, if you can

I recently purchased the Bluefin Tour SP Exercise Bike and my experience has been excellent.

I managed to pick up the bike in a sale for half price, which, for quality of the bike, was really good value for money.

The setup process was reasonably straightforward, requiring a little bit of assembly, but all the necessary tools were provided.

I did encounter a slight hiccup when trying to connect the bike’s Bluetooth to the app. However, a quick email to their support team and the issue was promptly resolved. A special shoutout to Joe from the support team, who provided me with detailed instructions that were easy to follow. His assistance was invaluable, and within no time, I was able to fully utilise the bike’s capabilities through the app.

Overall, I'm really happy with the quality of the bike as well as the after sales support. I will definitely consider purchasing future equipment from Bluefin

I had some teething issues on the platform and Gliena was incredibly prompt in resolving them.

I recently attempted to order a PC from AWD-IT as they seem reasonably priced and was met with several challenges that have left me disappointed and frustrated with their service:

1. Ordering Glitch: During the final stages of the purchase process, an error redirected me back to the shopping basket, stating "quantity is invalid".

2. Payment Concerns: Despite the ordering glitch and absence of any order confirmation, my bank account showed **two** pending charges, each totalling £783.94! The uncertainty of whether my order was placed, combined with these unexpected charges, was deeply concerning.

3. Customer Support Challenges: In trying to resolve the situation, I encountered numerous hurdles. Their online contact form malfunctioned, their Live Chat was unavailable, and reaching out via Facebook Messenger only looped me back to the faulty contact form. Furthermore, when I tried calling, their office was closed. Following the voicemail's guidance, I sent them an email addressing the issue. While I appreciate the business was not operating over the weekends, my expectation was for the matter to be addressed during the weekdays when they resumed operations. However, several working days on, I've received no communication beyond an initial automated acknowledgement that they had received my email.

The fact that the pending charges were eventually removed is a small relief. However, the sheer lack of communication and accessibility to customer support in a situation like this was disheartening and makes me worry. If I'm having issues with the company at this early stage, what would my experience be like further along?

Despite the reasonable prices, these multitude of problems has convinced me to purchase elsewhere. Sadly AWD-IT, you've been a complete let down!


Update:
After posting my review, I received a response from the AWD-IT Management Team. They clarified that there was a website update that had caused issues with the checkout process. They acknowledged the issues I faced and offered to set up a manual order for me. I appreciate their efforts to address the situation. However, due to the delays and challenges during this process, I opted to order from another supplier. While I commend them for eventually addressing the matter, I believe that prompt communication is vital in providing a smooth customer experience.