Mark

Please watch out people because Bandi-coot will try to fob you off.

When it came to selling my phone, Bandi-coot quoted me £335 for my phone in "Good" condition, online (not "new" condition). When it came to it, after they did their testing, they first offer me £200, saying there were chips in the frame. There wasn't, so I declined the offer. They then offer me £210 and then £220, which I declined again and asked for my phone back.

A week later, when my phone was supposed to be on its way back to me, I recieved another email, offering me £275. Again, I declined the offer, and asked why my phone hadn't been sent back to me already.

2 weeks later, I recieved my phone back but for some reason the back of the phone was loose and now demeed damaged. I have since asked for some feedback from a manager, 2-3 weeks on, no reply or comments from the manager, which is rude.

It has now been over 2 months since I agreed to sell my phone to them, where I have had to repair my own phone at a cost of £25 and now, trying to sell my phone to another company, who had offered £331 back in August is now only offering £282. So, I have lost a further £50 all because I trusted Bandi-coot and didn't check the reviews beforehand and they decided to be spiteful and damange my phone before sending it back to me. Very spiteful, unprofessional company. Not impressed

Unable to complete purchase, as Affirm, for the monthly payment option, isn't working. Been trying since 11am, its now 17:49. I called Mozillion, 5 hours ago, left a voice message. The customer service team haven't rung me back and the offices is now closes. Rude and not good customer service or support. I've now gone with a different provider. Atleast their customer service team are on hand to help and their 3rd party company's work. Well done Mozillion. Joke!!

I honestly don't know what I have just experienced, but I think Trading 212 need to invest is some common manners and customer service/support skill

Order 64708777. Would even rate these a 1. Poor customer service and care. From the retailer amd Fruugo. who keep on sending false messages saying issue has been resolved when there wasn't any solution being offer and no reply from Lauren or Natalie at Fruugo. Please see enquiry 45243807.

I disagree your customer should be responsible for return postage when your retailer sent the wrong item in the first place. I would like a refund on my order and for the retailer to pay for return postage as the retailer is responsible for sending the correct item in the first place.

Please don't ask me to contact your customer service team as that is what I have been trying to do for the past month. This relates to order 64708777. I would appreciate it if someone from Fruugo would email directly. Which, I'm sure you can find my email linked to the order.