Fabian Steele

The shoes are not as described. They should have been leather they aren’t. Very poor quality I suspect from China. I also suspect its a scam. Do not buy.

Went into Prestons Guildford about 6 months ago to buy a Rolex as a well deserved present for my wife. It was a lower end watch but still a substantial investment. We were put on a list, I was unaware you could nit just buy them and walk out. We waited months with no contact from Prestons Guildford. My wife went in several times herself to chase and quite frankly was made to feel unimportant. Finally she was told there was little or no chance of getting a watch. Fair enough they should have told us this on day one and not wasted our time. I can only assume they are supplying a favoured select few with watches. Having given up on a new Rolex we decided to buy two Cartier pre owned tank watches. One fairly high end and and the other new. My wife telephoned to get the watch she wanted into store and tried to arrange an appointment. We actually wanted to buy two possibly three watches and view some new ones. They didn’t bother to call her back. What was supposed to be an enjoyable experience has left my wife not wanting to go in there again. Understandably! I am in the customer service business myself and at this level in the market its quite frankly appalling service . Prestons may find they will have to up their game in the very near future with the potential financial distress all businesses will face in the coming years. Very disappointed from a brand where I expected might higher levels of attention and service.
Update 2nd May 23
I have never ever changed a review before, but this one I have and deservedly so.
This is an example of how people and personalities determine customer service. The Original person my wife was dealing with no longer works at Prestons Guildford.
I have been involved with customer service for about 30 years. I always strive to provide the best service for all of our customers.
Despite the above I decided to go in with my wife and give them one last try. I was greeted by a new member of the team Shahnaz. She was very friendly and welcoming. She could not do enough to help us. We were so please with the watch and the service I decided to buy a Rolex for my wife's birthday. We were also dealing with Candace. I have to say the new team at Prestons Guildford nailed excellent customer service - completely the opposite from our experience months earlier.
We collected the Rolex yesterday. We were entertained with Coffee and Champagne. This gave it a real sense of occasion, as buying a Rolex should be.
What we were not expecting was a bottle of Bollinger to take home (yes the James Bond Champagne) being a Bond fan this was a very nice touch. But then on the way out they asked if we wouldn’t mind waiting for a few minutes as Candace wanted to have a chat. She appeared with a bouquet of flowers for the wife’s birthday, well that was so unexpected. Well done Prestons in Guildford. You turned around my experience, which I know from 30 years in the business is not easy to do. This is customer service at its best. The team at Guildford have made a customer for life. I can confidently recommend Shahnaz or Candace at Prestons Guildford if you are in the market for a watch or fine piece of Jewlery.

I bought a Citreon DS 3 from Bravo Auto Halifax. I am at the other end of the country and trusted Inchcape as it was quite a large dealership, so I bought it unseen. I have never bought a car without seeing it before. The sales assistant was very helpful on the telephone. The walk around video only pointed out a crack in the front trim. The car arrived without any paperwork. It was supposed to have a full service history. Inchcape did deliver the service book about one week later. As I looked over the car I noticed a ripple on the bonnet. I opened it and found a hole drilled inside. A tool had been used to push out a dent and a very poor repair with filler had been made. I5 will probably rust in the next few years. As the car is 2017 I was disappointed, but not that concerned. I then had a look at the engine and noticed the coolant was brown and not pink. It looked like it had not been changed or was discoloured due to a more serious problem like the head gasket. The engine run fine. We then checked the lights and found the offside main beam wasn’t working. A test drive revealed excessive noise from the passenger side door seal. I could have returned the car under distance selling regulations. Because we had traded one in and the logistical problems of a return we decided to let them fix it. They were very helpful and arranged inchcape Toyota guildford to repair it. Inchcape changed the coolant and repaired the main beam. The fuse was missing, so how did it pass am MOT or the checks they claim to do? They said a door seal was on order and would send a set of new carpets as a good will gesture. We didn’t receive any carpets to date. Despite calling them twice still no carpets.I called Guildford and they say the door seal isn’t in. Luckily I am a car expert and do my own work. I repaired the door seal noise and bought a new set of carpets. I would never trust any car company after this and would always view despite the distance. I would have spotted the bonnet repair and coolant. For these alone I would not have bought the car. It runs well now I have sorted the defects. The staff were very helpful, but at the end of the day I paid a lot of money for a substandard car which caused me a lot of hassle and should have been defect free. If I didn’t have mechanical skills I would still have issues with the loud wind noise. Never buy unseen from Bravoauto and do your own in depth inspection of the car.