CL

Claire

United Kingdom

Reviews

Review of Igenix


Rated 1 out of 5 stars

Box damaged and parts missing

The fan arrived opened and with parts missing. Spoke on the phone to Anna and sent numerous emails. She said I could return for a full refund and she would send me a return slip. Still waiting nearly a week later. Not replying to emails or answering phone. Shockingly bad customer service.

July 3, 2025
Unprompted review

Review of Smile UK


Rated 1 out of 5 stars

This bank is the worse

This bank is the worse! Been on hold an hour and 20 mins already and still in a queue. No other way of doing anything or talking to anyone as they don’t reply to messages for ages.
Tried to make a payment for a holiday and they blocked it, even with secure extra information. They make everything hard work! I am closing my account asap, I do not have time to waste trying to sort out problems caused by them.

March 1, 2024
Unprompted review

Reply from Smile UK

Hello Claire, I'm really sorry you feel this way. We are working hard to improve our wait times and appreciate your patience whilst we do this.

I've requested further information via Trustpilot if you could reply to this request I will pass your information on for a call back to discuss this further.

Alternatively you can message on Facebook (https://www.facebook.com/thecoperativebank or Twitter (https://twitter.com/CooperativeBank) Just quote Trustpilot in your message and we will be able to link this back to your review. Thanks - Emma

Review of Quidco


Rated 5 out of 5 stars

I love Quidco

I love Quidco! Been using it for years now and I’ve earned over £1k. I love how you forget about it and then get an email to say it’s confirmed and you have funds waiting in your account.

February 12, 2024

Review of Habitat


Rated 3 out of 5 stars

Incorrect colour of quilt advertised…

The quilt cover was advertised with having grey flowers, but when I collected it, it was definitely beige. Even the shop assistant said it was beige, and laughed that it would be advertised as being grey! Returned straight away. Complete waste of my time!

April 10, 2023

Review of LOOKFANTASTIC


Rated 1 out of 5 stars

Order wasn’t delivered

Order wasn’t delivered, sent again, and not delivered a 2nd time. Change your courier service. Promised a refund and took ages to get one.

January 3, 2023

Reply from LOOKFANTASTIC

Hello Claire,

I am sorry to hear of this issue regarding the delivery of your order.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,
Jess