This bank is the worse
This bank is the worse! Been on hold an hour and 20 mins already and still in a queue. No other way of doing anything or talking to anyone as they don’t reply to messages for ages.
Tried to make a payment for a holiday and they blocked it, even with secure extra information. They make everything hard work! I am closing my account asap, I do not have time to waste trying to sort out problems caused by them.
Reply from Smile UK
Hello Claire, I'm really sorry you feel this way. We are working hard to improve our wait times and appreciate your patience whilst we do this.
I've requested further information via Trustpilot if you could reply to this request I will pass your information on for a call back to discuss this further.
Alternatively you can message on Facebook (https://www.facebook.com/thecoperativebank or Twitter (https://twitter.com/CooperativeBank) Just quote Trustpilot in your message and we will be able to link this back to your review. Thanks - Emma