Invasion of the Rats
Several weeks ago it was both alarming, and distressing, to find a rat crossing our kitchen floor. Believing there to be more than one we contacted Rentokil.
Their Admin Team were efficient, helpful, and friendly. They talked us through a questionnaire, and provided a quote. They advised us that a Technician would contact us within 4 hours.
Shortly afterwards, Ronnie Olliffe, the Technician, contacted us and arranged an urgent visit. He was accompanied by the Surveyor, Daniel Bucher, and they carried out a meticulous examination of the outside, and identified three entry points. We were highly impressed by their professionalism, their quiet, and polite manner.
Ronnie inspected the inside of our house, including the loft, and identified a heavy infestation.
On meeting Ronnie he instills a sense of rapport. He thinks logically, and identifies solutions as well as problems. He has a patient and clear style, and has maintained excellent communication, providing constant feedback.
His commitment in dealing with the infestation is commendable, and is knowledge in this area is significant. He can be relied upon to keep appointments and is always punctual. He has also reassured us that, if necessary, he will make an urgent visit.
We consider Ronnie to be a great asset to Rentokil. He has been sensitive to our situation, and has provided invaluable support over the past several weeks.